质量管理原则.doc

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1、质量管理原则QualitymanagementprinciplesThefollowingtextisanintegralreproductionofthecontentofthedocument"QualityManagementPrinciples".Introduction简介ThisdocumentintroducestheeightqualitymanagementprinciplesonwhichthequalitymanagementsystemstandardsoftherevisedISO9000:2000

2、seriesarebased.Theseprinciplescanbeusedbyseniormanagementasaframeworktoguidetheirorganizationstowardsimprovedperformance・TheprinciplesarederivedfromthecollectiveexperiericeandknowledgeoftheinternationalexpertswhoparticipateinISOTechnicalCommitteeISO/TC176,Qualityma

3、nagementanddualityassurance、whichisresponsiblefordevelopingandmaintainingtheISO9000standards.本文提出了依据IS09000:2000系列标准的质量管理体系标准的八项质量管理原则.高层管理者可以采用这些原则作为一个框架来指导其组织改进绩效.这些原则来白于参加ISOTC176技术委员会的国际专家们的集体经验和知识，这个委员会负责开发和保持IS09000标准.Theeightqualitymanagementprinciplesaredef

4、inedinISO9000:2000,QualitymanagementsystemsFundamentalsandvocabulary,andinISO9004:2000,QualitymanagementsystemsGuidelinesforperformanceimprovements・八项质量管理原贝

5、J在IS09000:2000中定义，ISO9004:2000ThisdocumentgivesthestandardizeddescriptionsoftheprinciplesastheyappearinISO90

6、00:2000andISO9004:2000.Inaddition,itprovidesexamplesofthebenefitsderivedfromtheiruseandofactionsthatmanagerstypicallytakeinapplyingtheprinciplestoimprovetheirorganizations1performanee.本文给出了这些原则在IS09000：2000和IS09004:2000中的原文.另外,还给出了一些管理人员通常在应用这些原则来改进其组织的绩效应用八项原则的收益和

7、应采収的措施Princiole1CustomerfocusPrinciole2LeadershioPrinciple3InvolvementofpeoplePrinciple4ProcessapproachPrinciple5SystemaporoachtomanaaementPrinciole6ContinualimprovementPrinciole7FactualaDDroachtodecisionmakina顾客焦点领导作川全员参与过程方式管理的系统方法持续改进基于爭实的决策方法PrinciDle8Mutuallyb

8、eneficialsiiDDlierrelationships益的供方关系・ThenextstepPrinciple1CustomerfocusOrganizationsdependontheircustomersandthereforeshouldunderstandcurrentandfuturecustomerneeds,shouldmeetcustomerrequirementsandstrivetoexceedcustomerexpectations.组织依拥其顾客而存在，因此丿应理解客户现在的和将来的需求，应满足

9、顾客的要求并努力超越顾客的希望.Keybenefits:•Increasedrevenueandmarketshareobtainedthroughflexibleandfastresponsestomarketopportunities・•Increasedeffectivenessin