citi customer service representative

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1、CitiCustomerServiceRepresentative1.Areyouabletohandledifficultpersonalities?2.Whyshouldwehireyou?3.Whydidyouwanttobeacustomerserviceagent?4.Tellmeatimewhenyouhadtodealwithadifficultcustomer?Howdidyouhandleit?5.Whenwasatimeyouhadtodealwithadifficultcustomer?Howdidyouhandlethesituation?6.Tellmeabout

2、atimewhenyouwentaboveandbeyondtohelpacustomer.7.Tellmeaboutstressfulworksituationandhowyouhandledit8.Nameatimewhenyouhadtodealwithanangrycustomer?9.Whatdidyouleastlikeaboutyourlastjob.10.Whydidyouleave?11.Tellmeaboutatimeyoudealtwithanangrycustomer,andhowdidyouhandleit?12.Tellmeasituationwhenaboss

3、wantedyoutomeetanunexpectedoutcome?Howdidyougoaboutaccomplishingthis?13.What'syourstrategytocompletingaproject?14.Willyoubeflexibleinworkingthefollowingholidays...15.2or3behaviourstylequestionsaboutcustomersandcomplaints.16.Giveaspecifictimewhenyoudealtwithacustomer,andthestepsyoutooktoprovideserv

4、ice.17.Whatwouldyoudoifthecustomerisirate?18.Tellmeatimewhenyouhadanextremelyiratecustomer.WhatdidyoudoEXACTLYtoassistthatcustomer?Whatweretheresults?19.Areyouabletocommittotheschedule?20.Tellmealittleaboutyourself?21.Nameatimewhenyouprovidedgreatcustomerservice?22.WhatcanIofferthecompany?23.Howca

5、ntheybenefitme?24.Howwouldyoudealwithacustomerwhoisnotwillingtopayonanaccount?25.Describeatimewhereyouhadtodealwithaupsetcustomer?26.Describeatimewhenyouhadtodealwithanangrycustomer.27.Whatwasyourbiggestaccomplishmentatyourcurrentorpreviousemployment?28.Howdoyouprovidecustomerservice?29.Howdidyouh

6、andleanirratecustomer.30.Whatdoyoudowhenyoufaceaproblemwithacoworker?31.Doyoufeeltheonusshouldbeonthecustomertobeawareofallaspectsofaproductorservice,ordoyoufeelthecompanyofferringtheproductshouldbesaddlesdwithfulldisclosure?