hsbc customer service representative

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1、HSBCCustomerServiceRepresentative1.Whyshouldwehireyou?2.Whyisitimportanttoresolvecustomercomplaintsduringthefirstconversation?3.Whatisgoodcustomerservice?4.Amistakeyouhavelearnt,andhowhaveyouchanged?5.Whyworkingwithabank?6.Requiredtopresentamonologue7.Howdoyoumultita

2、sk?8.Howcanyourbossmotivateyou?9.Theywerereallybasic,like:WhatmadeyouchooseHSBC?Howdoyoudealwithstress?Whatdoyouseeyourselfdoingin5years?10.Verystraightforward:whydoyouwanttochangeyourjob,haveyouhadproblemwithbalancing?Discribe"customersatisfactionanddiffficultcustom

3、ers";howwouldyoudealwiththem.11.Describeatimeyoustoodyourgroundforwhatwasright12.Describeatimewhenyouhelpedamemberofstaff?13.Haveyoueverworkedinacallcenter?14.Tellanexampleofcustomercomplaints15.Theinterviewwasn'tabouttrippingmeup,orstrengthsandweaknesses.interviewer

4、sseemedmoreinterestedincandidateattitude,anabilitiestolistenandspeakwell.16.Tellmesomethingaboutaproductthatyouhavesoldbefore17.Describeyourstrengths.18.Tellmeatimewhenyouwereunabletoovercomeanobstacle?Howdidyouhandlethesituation?19.Tellmeaboutatimewhenyoumadeamistak

5、eonthejob.20.Whatwouldyoudowhentherecustomerscomplain21.Giveanexamplewhentherewasaconflictbetweenyouandanotherpersonandhowdidyousolveit