办公自动化的再思考【外文翻译】.doc

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1、外文翻译原文RETHINKINGOFFICEAUTOMATIONMaterialSource:NewYorkUniversityAuthor:MargretheH.Olson,JonA.TurnerThedebateregardingtheimpactoftechnologyonworkorganizationandthequalityofworklifeisgainingmomentumasaresultofofficeautomationanditsinfluenceonlargenumbersofHofficejobs.Thispaperarguesthatc

2、urrentapproachestoimplementationofofficeautomationtechnologyarebasedonfaultyassumptionsaboutbothtechnologyandworkorganization.Theresulthasbeensystemswhichfailtoliveuptotheclaimsofdramaticincreasesinproductivitythattypicallyaccompanytheirimplementation.Thepapercomparesinformationtechnol

3、ogytoproductiontechnologyandreviewsrelevantresearchonimpactsoftechnologyonworkorganizationandmanagementcontrol•Anapproachtotheimplementationofofficeautomationsystemsisproposed,whichisbasedonanewconceptof"offices"andHofficework".Inessence,technologyisthefacilitatorofawiderrangeofchoices

4、inorganizationandcontrolofofficeworkthanwaspreviouslypossible.Whenthesenewchoicesareconsidered,thetechnologycanbeappliedtobothimproveorganizationalproductivityandeffectivenessandtoaccommodateemployeeneedsforflexibilityandahighqualityworkife.Withofficeautomationinfluencinglargenumbersof

5、MofficeHjobs,thedebateregardingtechnologyandworkisgainingmomentum.Thedebateisparticularlyimportantasevidencebeginstocontradicttheclaimsforimprovementinprofessionalandmanagerialproductivity.Itappearsthatofficeworkischanging,butnotinthewaysthatwerepredicted.Moreimportant,itisnowclearthat

6、simplisticnotionsofimprovingproductivitybysubstitutingmachinesforhumanlaborintheofficearehopelesslyinadequate.Inthispaperweexaminetheimpactofofficeinformationtechnologyonproductivityandworkorganizationofoffices.Ourbasicpremiseisthefollowing:technologycanbeusedtoimprovethewayofficesoper

7、ate,butaccomplishingthisrequiresrethinkingourconceptofofficesandhowtheyfunction.Threebasicissueswillbeaddressed:(1)Thetraditionalviewoftechnologyandworkislimitedinscope;itassumesasimpledivisionoflaborbetweenpersonandmachine.Forinformationtechnologythechoicesindivisionoflabor,andtheas