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1、HarvardBusinessSchool9-195-135Rev.June27,1995StateStreetBostonCorporation:LeadingwithInformationTechnologyWhereweaddvalueisintheelectronicflowofinformation,thespeed,thedealingwithcomplexitems.Customersdon'taskus,"CanyousafekeepthissecurityinPortugal?"Theywan
2、ttoknow,"Howfastcanyouservicethisasset?CanIgetmydividendsonthedaytheyarepostedinPortugalandhowmuchinformationwillyougivemeinrealtime?"1--MarshallN.Carter,ChairmanandCEO,StateStreetBostonCorporationInOctober1994,DavidSexton,executivevicepresidentinformationte
3、chnologyStateStreetBostonCorporation,reflectedonthecontributionsthatinformationtechnologyhadmadetoStateStreet'spastsuccessesandconsideredthechallengesofthefuture.BothinsidersandoutsidersviewedinformationtechnologyasoneofStateStreet'sstrategicresources.Forexa
4、mple,AmericanBankersnoted,SayingtechnologyisimportanttoStateStreetBostonCorporationislikesayingoxygenisimportanttohumans.TechnologyisthelifeforcebehindhighlyfocusedStateStreet,whichislookedonbyWallStreetanalystsasmoreofadataprocessingcompanythanabank.Infact,
5、whenthebankrevampeditsmissionstatementtwoyearsago,theword"technology"wasplacedbeforethework"banking(seeExhibit1)."2Throughoutthe1980sandintheearly1990's,StateStreetrealizedimpressivefinancialresults.Sincetheearly1980s,StateStreet'sreturnonequity(ROE)hadavera
6、ged17%orbetter.Between1988and1993,thecompoundannualgrowthratesoffeerevenue,totalrevenueandnetincomewere16%,14%,and14%respectively(Exhibit2).Attheendof1993,StateStreethad$1.61Gullo,Karen,"AtStateStreet,It'sSystemsoverBanking,"AmericanBankers,February1,1993,p.
7、13A.2Ibid,p.1A.VisitingresearcherChiaraFrancalancipreparedthiscaseunderthesupervisionofProfessorDonnaStoddardasthebasisforclassdiscussionratherthantoillustrateeithereffectiveorineffectivehandlingofanadministrativesituation.Copyright©1994bythePresidentandFell
8、owsofHarvardCollege.Toordercopies,call(800)545-7685orwriteHarvardBusinessSchoolPublishing,Boston,MA02163.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,usedinaspreadsheet,ortran
