旅游英语接待与送别旅客.ppt

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1、TourismEnglishUnit1MeetingonArrival&SeeingoffonDepartureLectureTimeAssignedPARTMODULESCONTENTSSTUDIEDILead-inTourGuide’sgeneraltasksQuestionfordiscussionIIOralpracticeKnow-howforANational/LocalTourGuide—MeetingtheGuestsIIIWritingDraftawelcome&farewellspeech

2、ⅣHomeworkCaseProblemsLearningObjectivesGettoknowthetourguide’sprincipledutiesMasterhowtoreceivetouristsattheairportLearntowriteawelcome&farewellspeechATourGuidesomeoneassignedbyatravelservicetoorganizetoconductatriptotakecareofeverydetailofatourapersonthatt

3、heguestspayfortheconveniencefamiliarwithgeographyandhistoryofacertainarea.PartIATourGuide’sGeneraltasksA.somebasicservice---meetingandseeingoff,checkinginandcheckingout,arrangingfoodandaccommodation,providingon–tourservicepromotingoptionaltourproducts,givin

4、gtouradvice,dealingwithcomplaintsandemergencies,doingpre-tourandpost-tourjobandsonon.educators,instructorsandall-aroundexperts----history,geography,architecture,ArtandotherinterdisciplinaryknowledgeATourGuide’sGeneralTasksB:thepublicfaceofatravelagencyHelps

5、hapethefirstimpressiontovisitors.His/Herqualityofserviceisconductivetothedirectpromotionofsalesoflocaltourproducts,makegreatcontributiontoincreasingtheincomeofforeigncurrencyC:agoodwillcultureambassador,anunofficialspokespersonforthedestinationsworkingatthe

6、forefrontofthetravelindustryandmeetingpeoplefromallovertheworldandwithdiversebackgrounds,aguideactsastoforeignguests,facilitateforeigntouriststoenhancetheirunderstandingaboutChinaandeliminateprejudiceagainstChinaQuestionsforDiscussionDoesatourguidehavetoper

7、formanarrayoftasksatthesametime?Doesatourguideneedtorefertoalargesumofrelevantsourcesofinformation?Isproperdressverynecessaryforatourguide?What’sthepurposeoftalkingaboutsomelatestnews?Inhowmanyrespectsshouldaguidegetprepared?PartIIKnow-howforATourGuide—Meet

8、ingtheGuests1.Introduction2.Preparationsbeforemeetingtheguests3.Proceduresformeetingvisitorsattheairport4.Usefulsentencepatterns&situationaldialoguesIntroductionMeetingthetouristsattheairportisthefirst