普华永道-业务流程重组地方法.pdf

《普华永道-业务流程重组地方法.pdf》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、NCDHHSBusinessProcessReengineeringMethodologyAugust9,1999BPRMethodologyOverviewBPRDefinition-Methodologytoproduceradicalchangeinbusinessprocessesinordertoachievedramaticperformancebreakthroughswhilemanagingbusinessriskandculturalandtechnologicalchange.MethodologyObjective-Integratesthereenginee

2、ringofbusinessprocessesacrossfunctionalboundarieswhileincorporatingbusinessstrategy,customervalue,changemanagement,organizationaldevelopment,andinformationtechnologyconsiderationsthroughouttheBPRproject.August16,19992Reengineeringvs.ContinuousImprovement
BreakthroughGain-Achievingdramaticproces

3、sperformancebreakthroughs
Notcontinuousimprovement
Typicallytargetsgreaterthan50%improvementAugust16,19993OurBPRMethodologyApproachAugust16,19994DiscoverPhaseDiscoverRedesignRealize1Mobilize2Assess3Select4Engage-1.1InitiateProject-2.1MapCore-3.1SelectKey-4.1Preparefor-1.2InterpretProcesses“As-I

4、s”ChangeDriversVisioningBusinessStrategy-2.2IdentifyNon--3.2IdentifyConference-1.3ConductValueActivitiesBenchmarking-4.2ConductStakeholderSession-2.3ConductApproachVisioning-1.4BuildTeamsChangeReadiness-3.3IdentifyConference-1.5DevelopAssessmentTechnology-4.3TeamCommunications-2.4AssessOpportun

5、itiesTransferPlanTechnologyEnvironmentAugust16,19995RedesignPhaseDiscoverRedesignRealize1Mobilize2Analyze3Innovate4Engineer5Commit-1.1Prepare-2.1Confirm-3.1Review-4.1Develop-5.1PrepareWorkplanRedesignGoalsStrategicNewProcessforRedesign-1.2Initiate-2.2ConfirmInformation-4.2Specify-5.2ConductPhas

6、e1ChangeMgmt--3.2ConductTechnologyRedesignTeamsStrategyCreativityRequirementsConference-1.3Focus-2.3DevelopWorkshop-4.3BuildChange-5.3TeamTransferComm.InformationManagementPlanModelPlan-4.4DevelopPlanforOrganizationalRedesign-4.5SpecifyNewPerformanceMeasuresAugust16,19996