普华永道业务流程重组的方法

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1、NCDHHSBusinessProcessReengineeringMethodologyAugust9,1999BPRMethodologyOverviewBPRDefinition-Methodologytoproduceradicalchangeinbusinessprocessesinordertoachievedramaticperformancebreakthroughswhilemanagingbusinessriskandculturalandtechnologicalchange.Methodo

2、logyObjective-Integratesthereengineeringofbusinessprocessesacrossfunctionalboundarieswhileincorporatingbusinessstrategy,customervalue,changemanagement,organizationaldevelopment,andinformationtechnologyconsiderationsthroughouttheBPRproject.August16,19992Reengi

3、neeringvs.ContinuousImprovement
BreakthroughGain-Achievingdramaticprocessperformancebreakthroughs
Notcontinuousimprovement
Typicallytargetsgreaterthan50%improvementAugust16,19993OurBPRMethodologyApproachAugust16,19994DiscoverPhaseDiscoverRedesignRealize1Mobil

4、ize2Assess3Select4Engage-1.1InitiateProject-2.1MapCore-3.1SelectKey-4.1Preparefor-1.2InterpretProcesses“As-Is”ChangeDriversVisioningBusinessStrategy-2.2IdentifyNon--3.2IdentifyConference-1.3ConductValueActivitiesBenchmarking-4.2ConductStakeholderSession-2.3Co

5、nductApproachVisioning-1.4BuildTeamsChangeReadiness-3.3IdentifyConference-1.5DevelopAssessmentTechnology-4.3TeamCommunications-2.4AssessOpportunitiesTransferPlanTechnologyEnvironmentAugust16,19995RedesignPhaseDiscoverRedesignRealize1Mobilize2Analyze3Innovate4

6、Engineer5Commit-1.1Prepare-2.1Confirm-3.1Review-4.1Develop-5.1PrepareWorkplanRedesignGoalsStrategicNewProcessforRedesign-1.2Initiate-2.2ConfirmInformation-4.2Specify-5.2ConductPhase1ChangeMgmt--3.2ConductTechnologyRedesignTeamsStrategyCreativityRequirementsCo

7、nference-1.3Focus-2.3DevelopWorkshop-4.3BuildChange-5.3TeamTransferComm.InformationManagementPlanModelPlan-4.4DevelopPlanforOrganizationalRedesign-4.5SpecifyNewPerformanceMeasuresAugust16,19996