办公室英语-接电话&打电话.ppt

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1、办公室英语——接电话1.接电话必备第一句：自报家门经典表达：Hello,ABCCompany.ThisisXXX.HowmayIhelpyou?您好，ABC公司，我是XXX。有什么可以帮您吗？举一反三：Goodmorning.ABCCompany.ThisisXXXspeaking.MayIhelpyou?Thankyouforcalling.You’vereachedABCCompany.ThisisXXX.2.接电话必备第二句：Ta不在，请稍等片刻经典表达：XXXisnotavailableatthemoment.Couldyouholdforafewminutesp

2、lease?XXX现在无法接听您的电话，您能稍等片刻吗？举一反三：XXXiswithaclientnow.Wouldyoumindholdingforamoment?XXXiscurrentlyunavailable.Canyoupleaseholdforamoment?3.接电话必备第三句：我为您转接经典表达：I’lltransferyourcalltoXXX.我将为您转接到XXX。举一反三：I’lltransferyouovertoXXX’sline.I’llputyouthrough.I’llputXXXonthephone.I’llgetXXXforyou.4.接

3、电话必备第四句：稍后再打给您经典表达：WouldyouleaveyournameandnumberandIcancallyouback?您能留下您的姓名和电话吗？我稍后再打给您？举一反三：DoyouhaveanumberIcanreachyoubackat?I’llbegladtoreturnyourcallifyouwillleaveyournameandnumber.5.接电话必备第五句：您需要留个口信吗？经典表达：MayItakeamessageforyou?我能为您留个口信吗？举一反三：Canyouleaveamessage?Wouldyouliketoleave

4、amessage?CanItransferyoutoXXX’svoicemail?6.接电话必备第六句：您能再重复一遍吗？经典表达：Wouldyourepeatthatplease?请您再重复一次好吗？举一反三：Ibegyourpardon?Wouldyousayitoncemoreplease?Couldyourepeatwhatyoujustsaid?7.接电话必备第七句：感谢致电，结束通话经典表达：You’vereallyhelpedmealot.你真是帮了我大忙。举一反三：Thankyouforyourhelp.That’sverykindofyou.Thanky

5、ousomuch.Manythanks.办公室英语——打电话1.打电话必备第一句：自我介绍经典表达：Hello,thisisXXXfromhumanresource.MayIspeaktoXXX?你好，我是人力资源部的XXX。请问XXX在吗？举一反三：Goodmorning.ThisisXXXwithABCCompany/Department,callingfromBeijing/Shanghai.CanIspeaktoXXX?Hello.It’sXXXfromABCCompany.IsXXXhere?2.打电话必备第二句：说明来电原因经典表达：I’mcallinginr

6、egardstotheorderXXXmade3daysago.我打电话来是为了问一下关于XXX三天前下的订单的情况。举一反三：I’mcallingtotheannualreport.I’mcallingaboutthecontract.3.打电话必备第三句：Ta什么时候回来？经典表达：WhencanIexpecthimback?他大概什么时候会回来？举一反三：Whenwillhebeback?Whenwouldbeagoodtimetoreachhim?Whenwillshebeavailabletotakemycall?4.打电话必备第四句：我能留个口信吗？经典表达：

7、MayIleaveamessageforhim?我能给他留个口信吗？举一反三：Couldyoupleaseconnectmetohisvoicemail?IthinkI’llleaveamessage.5.打电话必备第五句：请Ta给我回电好吗？经典表达：Pleasetellhim/herthatXXXcalledandhavehim/herreturnmycall.请告诉他/她XXX打过电话，让他/她给我回电。举一反三：PleaseletXXXknowIcalledandhavehim/hercallmebackASAP.Co