英语导游口试题(原).ppt

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1、QuestionsandAnswersonNormalServicesofTourGuidesandonWaysofSolvingSpecialProblems1.Howwouldyourespondtotheincidentthatyourguestandyouhavearrivedattheairportbutthelocalguideisnottheremeetingyou?1.Nationalguidetrytoreachthelocalguideandthelocalagency2.

2、Guidegueststoaproperplacetowaitandapologizefortheinconvenience3.Hirecoachtothedesignatedhotel4.Theexpensesincurredareonthepersonresponsible5.Keeparecord2.YougetanurgentcallforyoutomeetagroupatHongqiaoAirportat3pmandthedriverisalreadythere.Whatwouldyo

3、udowhenyouarriveattheairport?1.Checkthearrivaltimeoftheguests2.Arriveattheairport30minutesinadvance3.Findthedriverandchecktheparkingplaceandtellthedriverabouttheitinerary4.Checkthearrivaltimeagain.5.Greetthegroup6.Checkthetournumberandthegroupandthel

4、uggage7.Guidethegueststothecoachandhelpthemgetaboard.3.AgroupfromtheUnitedStateshasjustarrivedatPudongInternationalAirport.Whatwouldyoudowhenthetourleadertoldyouthatapieceofluggagewasmissing?1.Reporttothelost-and-foundofficeandleaveaphonenumberforfur

5、thercontact2.Getdowntheaddressandphonenumberoftheairlineofficeandthenameofthepersonincharge3.Keepcontactwiththepersonconcernedforinformationabouttheluggage4.Helptheguestbuysomeitemsfordailyuse5.Whentheguestmovestothenextdestination,notifythelostandfo

6、undofficeofthiscase.6.Helptheguesttofileaclaimagainsttheairlinecompany4.WhatwouldyoudowhenthetourleaderaskedyoutoaddonanewprogramlikeXintiandi?1.Explaintheimportanceofkeepingtheagreedschedule2.Grantthespecialrequestontheconditionthatthetourleaderandg

7、uestsagree3.Theexpensesincurredareontheguests.4.Keeparecordwiththesignatureofthetourleaderandthenationalguide.5.Arrangeforthenewprogram5.Whatwouldyousaybeforeyoulettheguestsgetoffthecoachforatouroftheattraction?1.Abriefintroductionto***place.2.Thedur

8、ationatthisplace3.Themeetingtimeandplace4.Thenumberofthecoach5.Theprecautionsagainstcertaincases6.Whatwouldyoudototakecareofcarsickguests?1）Donoteattoomuchbeforetravelling.2）Preparesomemedicineforcarsickness.3）Sitonthemorebalancedseatsorthefrontseats