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ID:52048180
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页数:42页
时间:2020-03-31
《英语导游口试题(原).ppt》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、QuestionsandAnswersonNormalServicesofTourGuidesandonWaysofSolvingSpecialProblems1.Howwouldyourespondtotheincidentthatyourguestandyouhavearrivedattheairportbutthelocalguideisnottheremeetingyou?1.Nationalguidetrytoreachthelocalguideandthelocalagency2.
2、Guidegueststoaproperplacetowaitandapologizefortheinconvenience3.Hirecoachtothedesignatedhotel4.Theexpensesincurredareonthepersonresponsible5.Keeparecord2.YougetanurgentcallforyoutomeetagroupatHongqiaoAirportat3pmandthedriverisalreadythere.Whatwouldyo
3、udowhenyouarriveattheairport?1.Checkthearrivaltimeoftheguests2.Arriveattheairport30minutesinadvance3.Findthedriverandchecktheparkingplaceandtellthedriverabouttheitinerary4.Checkthearrivaltimeagain.5.Greetthegroup6.Checkthetournumberandthegroupandthel
4、uggage7.Guidethegueststothecoachandhelpthemgetaboard.3.AgroupfromtheUnitedStateshasjustarrivedatPudongInternationalAirport.Whatwouldyoudowhenthetourleadertoldyouthatapieceofluggagewasmissing?1.Reporttothelost-and-foundofficeandleaveaphonenumberforfur
5、thercontact2.Getdowntheaddressandphonenumberoftheairlineofficeandthenameofthepersonincharge3.Keepcontactwiththepersonconcernedforinformationabouttheluggage4.Helptheguestbuysomeitemsfordailyuse5.Whentheguestmovestothenextdestination,notifythelostandfo
6、undofficeofthiscase.6.Helptheguesttofileaclaimagainsttheairlinecompany4.WhatwouldyoudowhenthetourleaderaskedyoutoaddonanewprogramlikeXintiandi?1.Explaintheimportanceofkeepingtheagreedschedule2.Grantthespecialrequestontheconditionthatthetourleaderandg
7、uestsagree3.Theexpensesincurredareontheguests.4.Keeparecordwiththesignatureofthetourleaderandthenationalguide.5.Arrangeforthenewprogram5.Whatwouldyousaybeforeyoulettheguestsgetoffthecoachforatouroftheattraction?1.Abriefintroductionto***place.2.Thedur
8、ationatthisplace3.Themeetingtimeandplace4.Thenumberofthecoach5.Theprecautionsagainstcertaincases6.Whatwouldyoudototakecareofcarsickguests?1)Donoteattoomuchbeforetravelling.2)Preparesomemedicineforcarsickness.3)Sitonthemorebalancedseatsorthefrontseats
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