湖南英语导游口试题(原)

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1、QuestionsandAnswersonNormalServicesofTourGuidesandonWaysofSolvingSpecialProblems1.Howwouldyourespondtotheincidentthatyourguestandyouhavearrivedattheairportbutthelocalguideisnottheremeetingyou?1.Nationalguidetrytoreachthelocalguideandthelocalagency2.Guidegueststoaproperplacetowaitandapolo

2、gizefortheinconvenience3.Hirecoachtothedesignatedhotel4.Theexpensesincurredareonthepersonresponsible5.Keeparecord2.YougetanurgentcallforyoutomeetagroupatHongqiaoAirportat3pmandthedriverisalreadythere.Whatwouldyoudowhenyouarriveattheairport?1.Checkthearrivaltimeoftheguests2.Arriveattheairp

3、ort30minutesinadvance3.Findthedriverandchecktheparkingplaceandtellthedriverabouttheitinerary4.Checkthearrivaltimeagain.5.Greetthegroup6.Checkthetournumberandthegroupandtheluggage7.Guidethegueststothecoachandhelpthemgetaboard.3.AgroupfromtheUnitedStateshasjustarrivedatPudongInternationalAi

4、rport.Whatwouldyoudowhenthetourleadertoldyouthatapieceofluggagewasmissing?1.Reporttothelost-and-foundofficeandleaveaphonenumberforfurthercontact2.Getdowntheaddressandphonenumberoftheairlineofficeandthenameofthepersonincharge3.Keepcontactwiththepersonconcernedforinformationabouttheluggage4

5、.Helptheguestbuysomeitemsfordailyuse5.Whentheguestmovestothenextdestination,notifythelostandfoundofficeofthiscase.6.Helptheguesttofileaclaimagainsttheairlinecompany4.WhatwouldyoudowhenthetourleaderaskedyoutoaddonanewprogramlikeXintiandi?1.Explaintheimportanceofkeepingtheagreedschedule2.Gr

6、antthespecialrequestontheconditionthatthetourleaderandguestsagree3.Theexpensesincurredareontheguests.4.Keeparecordwiththesignatureofthetourleaderandthenationalguide.5.Arrangeforthenewprogram5.Whatwouldyousaybeforeyoulettheguestsgetoffthecoachforatouroftheattraction?1.Abriefintroductionto*

7、**place.2.Thedurationatthisplace3.Themeetingtimeandplace4.Thenumberofthecoach5.Theprecautionsagainstcertaincases6.Whatwouldyoudototakecareofcarsickguests?1）Donoteattoomuchbeforetravelling.2）Preparesomemedicineforcarsickness.3）Sitonthemorebalancedseatsorthefrontseats