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1、PreRegistrationPre-registrationsimplyreferstotheactivitiesperformedbyFrontOfficeReceptionistsbeforetheactualarrivalofguestswhohavemadereservations.Inpracticethisactivityismorecommon,whenthereisagroupbooking,butitisoftenalsoappliedtosmallerbookings.Essentiall
2、ythisactivityattemptstosmoothoutthecheck-inprocedures,andminimisetheamountoftimethatguestsspendonarrival,waitingattheFrontOfficeReceptionArea.Rememberthatguestsoftenarrivetinedandirritable,andpr-registrationisalogicwaytoprovidebettercustomerservice,thusraisi
3、ngguestsatisfactionwiththeestablishment.Inpre-registrationtheFrontOffice,stafffillouttheRegistrationFormforeachguest,asfaraspossible,usingtheinformationobtainedatthetimeofbooking.Inmostcasesallthatisleftfortheguesttodoissigntheform.Normallypre-registrationoc
4、curswithin24hourspriortotheguest'sarrival,andfrontOfficestaffassignparticularroomstoarrivingguests,inaccordancewiththebookingrequirementsandmanagementpolicy.Lastminutecancellations,guestswhoextendtheirstay,walk-ins,delayedflights,andmaintenanceproblemsinspec
5、ificrooms,areallexamplesofcircumstanceswhichmakepre-registrationachallenge,andcanmakeearlyroomallocationsadifficulttaskInthecaseofgroupbookings,theroominglistorManifestprovidedbytheTourCompanywilllistthenamesofarrivingguests,twinningandsharingrequirements;wi
6、llprovidethebasisforroomallocation.Dependingonthesizeoftheparty,andmanagementpolicyitmaybearequirementthatallmembersofagroupbeaccommodatedonthesamefloorofthehotel,or,awayfromtheotherguests.Thisisparticularlythecasewithaccommodationofsportinggroupssuchasrugby
7、teams.Normallyroomkeysareplacedinindividualma:markedenvelopes,togetherwithanywelcomingmessagesorotherdocumentation.Theguestsnameiswrittenontheoutside,andtheyaregiventotheguestsonarrival.Somehotelsarrangetomeetgroupsattheairportorstation,anddoalltheregistrati
8、onformalitiesandkeydistributiononthebustakingthemtothehotel,thuswhentheyarrivetheyareabletogostraighttotheirrooms.Thisisanexcellentwayofhandlinggroups,asittakesthepressureofftheFrontDeskandallow
