技术副总裁岗位说明书.doc

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1、、、、技术部副总裁职位描述文件职位识别信息职位名称技术部副总裁所属部门资讯科技部职位编号所在城市工作地点资讯科技部出差要求□无□偶尔□经常□常驻版本号V1.0生效日期工作网络关系直接上级职位资讯科技部总监汇报职位直接下级职位TechnicalSupportManager;ApplicationDevelopmentManager;KnowledgeManager人员管理权限薪酬□无□建议权□决定权直接下级人数3绩效□无□建议权□决定权直接管辖团队15配备□无□建议权□决定权业务指导职位CTO,GeneralManagerofotherdepartm

2、ents对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向Seniormanagementincontactcentertechnology工作经验Morethan8yearsITexperienceinMNCs,4ofwhichinChinacontactcenterindustry行业经验ContactcenterIT培训经历管理技能•Control•Planning•Delegation•Coordination、、专业技能•Contactcentertechnologymanagement•Contact

3、Centerprojectmanagement•Knowledgeonhardwareandclient/serverapplication,databaseadministration.•Knowledgeoncontactcentre/pagingcentresystems,LAN/WANmanagementandACD/IVRSsupport.通用技能•Communication•Leadershipandpeoplemanagement职位目的与职责职位目的（存在的理由，限制和目标）Tobuild,manageandmaintainasta

4、te-of-the-artcontactcenterplatformforthecompany职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面•Tobuild,manageandmaintainareliable,stable,multi-channelaccessible,flexible,easilyexpandableandeasilycompatiblecontactcenterplatformtosupportbusinessgrowth•Full•Seniormanage

5、mentassessment、、OperationalLevel•Tocarryouttechnology/solutiondevelopmentandevaluationtocontinuouslyenrichthecontactcenterplatformandadoptthestate-of-the-arttechnologytothecontactcentresystemsforimprovingefficiencyandproductivity•Todesign,implement,developleadingedgecontact-ce

6、ntreCTItechnology.•Todesignandimplementcustomizedsolutionstomeetvariouschangingprogramdemandsandbusinessneeds.All•KPIsonsystems•Internalcustomersatisfaction•Externalcustomersatisfaction•Staffattrition、