管理学课件第11章管理沟通与信息技术(Communicationa.ppt

《管理学课件第11章管理沟通与信息技术(Communicationa.ppt》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、CommunicationandInformationTechnologyChapter11LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.UnderstandingCommunicationsDifferentiatebetweeninterpersonalandorganizationalcommunication.Discussthefunctionsofcommunication.TheProcessofInte

2、rpersonalCommunicationsExplainallthecomponentsofthecommunicationprocess.Listthecommunicationmethodsmanagersmightuse.Describenonverbalcommunicationandhowittakesplace.Explainthebarrierstoeffectiveinterpersonalcommunicationandhowtoovercomethem.2LEARNINGOUTLINE

3、(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.OrganizationalCommunicationExplainhowcommunicationcanflowinanorganization.Describethethreecommoncommunicationnetworks.Discusshowmanagersshouldhandlethegrapevine.UnderstandingInformationTechnology

4、Describehowtechnologyaffectsmanagerialcommunication.Definee-mail,instantmessaging,blogsandwikis,voice-mail,fax,EDI,teleconferencing,videoconferencing,webconferencing,intranet,andextranet.Explainhowinformationtechnologyaffectsorganizations.3LEARNINGOUTLINE(c

5、ont’d)FollowthisLearningOutlineasyoureadandstudythischapter.CommunicationIssuesinToday’sOrganizationDiscussthechallengesofmanagingcommunicationinanInternetworld.Explainhoworganizationscanmanageknowledge.Explainwhycommunicatingwithcustomersisanimportantmanag

6、erialissue.Explainhowpoliticalcorrectnessisaffectingcommunication.4WhatIsCommunication?Communication(沟通)Thetransferandunderstandingofmeaning(意思的传递和理解).Transfermeansthemessagewasreceivedinaformthatcanbeinterpretedbythereceiver.Understandingthemessageisnotthe

7、sameasthereceiveragreeingwiththemessage.InterpersonalCommunication(人际沟通)CommunicationbetweentwoormorepeopleOrganizationalCommunication(组织沟通)Allthepatterns,network,andsystemsofcommunicationswithinanorganization5FourFunctionsofCommunication(沟通的功能)Functionsof

8、CommunicationControlMotivationEmotionalExpressionInformation6FunctionsofCommunicationControl(控制)Formalandinformalcommunicationsacttocontrolindividuals’behaviorsinorganizations.Motivation(激励)Communicat