IT战略规划教材.ppt

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1、FedericoGermani(CH),BerndKraus(FT),AndréKrause(DU),FriedrichNeumeyer(FT),StefanSchmitgen(FT),JuergenStark(CH),SafroaduYeboah-Amankwah(CH)CONFIDENTIALPrimerDocument,Version1.0Chicago/Frankfurt,March2004Thisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orrepr

2、oducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinsey&Company.ThismaterialwasusedbyMcKinsey&Companyduringanoralpresentation;itisnotacompleterecordofthediscussion.ITelecomCONTENTSManagementsummarySituationanddemandsonTelcoITAssessmentofexistingTelcoIT

3、environmentsVisionofafutureTelcoITlandscapeOutsourcingofTelcoITHowtogetstartedAppendix1:DetaileddescriptionofIT-supportedfunctionsAppendix2:Glossaryofterms213NetworkmanagementInventorymanagementDecisionsupportsystems/datawarehousingCustomercare&billingServiceprovisioningNetworkelement

4、managementBackofficeapplicationsMaintenanceandworkforcemanagementSource:McKinseyITSUPPORTOFTELCOBUSINESSPROCESSESCapacityandtrafficplanningDesignofthephysicalnetworkManagementofthenetworkinstallationEngineeringInventorymanagement...CustomercareandbillingNetworkplanningandinstallationS

5、alesNetworkoperationServiceprovisioninganddeliveryManage/controlcorrectfunctioningofthephysicalnetworkManagetheloadofnetworktrafficMaintainnetworkManageinterfacesto3rdpartynetworks...Manage/controlsalesforceManagesaleschannelsLaunchcampaignsManageaccountsManagecustomercontracts...Mana

6、geandcontroltheorderprocessesfortelecommuni-cationservicesActivate/terminateservicesforcustomers...Rateandbilltelecommunicationservicesaccordingtopricelists,contractsand3rdpartytariffsRateandbill3rdpartyTelcoservicesMaintaincustomerrelationship...DecisiononbusinessfocusInvestmentplann

7、ingDesignofproductsandtariffschemesDesignofmarketpenetrationapproachEnterpriseresourcemanagementHRmanagementFinanceAccounting...ITsupportsallpartsofaTelcooperator’svaluechainTelcoITsystemsBack-officeadministrationStrategyandmarketingPROCESSVIEW214BackofficeapplicationsSource:McKinseyO

8、VERVI