礼宾部英语对话.doc

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1、FITcheckI:1)Greeting:whenguestcometohotel,Bellboymustopenthevehicledoor,andgreetingtheguest.”Goodmorning/afternoon/evening,sir/madam.welcometoGoldenRiverViewHotel.Doyouhaveanyluggage?”.Thenhelptheguestwithluggageandconfirmluggagequaltiey..”JustXXXpieces?问候：当客人来到酒店，，行李员必

2、须打开车门并问候客人，“早上/下午/晚上好，先生/女士。欢迎来到金水湾大酒店，您有行李吗？”然后帮助客人拿行李并确认数量。“只有XX件行李对吗？”2)Showwaytothereceptiondesk::”Thereceptiondeskisoverthere,Pleasecheckinfirst.”指引客人到前台：“前台在那里，请您先入住登记。”3)Afterguestcheckin:”MayIhaveyourroomnumber?I’llshowyoutotheroom.”当客人入住登记完之后：“请问您房号是多少？我会带您去房间。

3、”4)PushtheButtonofelevatorandlettheguestgoinsidefirst;”Afteryou,please.”按电梯并让客人先进电梯：“您先请。”5)Introducehotelfacilitiesfortheguestwhenintheelevator(restaurant/BC/meetingroometc.)在电梯内向客人介绍一下酒店设施（餐厅/商务中心/会议室等。）6)Arriveattheroom,Bellboyshouldgettheroomkeyfromguest.”MayIhaveyo

4、urkey?”Ringthebellthreetimes.”Bellservice.”ToensurenobodyintheroomthenopenthecloorandinsertthekeyforthePower.到达房间，行李员应该向客人拿钥匙。“您可以把钥匙给我吗？”按门铃三次。“礼宾服务”以确保没有人在房间内后才开门并插入钥匙卡取电。7)Aftertheguestgetintoroom,bellboymustputluggageontherackandconfirmthegualtityagain.在客人进入房间后，行李员必

5、须将行李放在行李架上并再次确认数量。8)Rooming:”MayIintroduceroomfacilitiesforyou?”“Thisissafetybox.ThisisMINIBAR.Hereispricelist.”介绍房间：“我可以为您介绍房间设施吗？”“这是保险箱，这是迷你小冰箱。还有价格单。”9)Farewell.”AnythingelseIcandoforyou?”“Enjoyyourstaywithus,goodbye.”告别：“您还有什么需要吗？”“祝您入住愉快。再见。”10)Record:Writedownall

6、theinformationontheBellMovementRecord.Whenbacktotheconciergedesk.(Roomno/TimeReceivedpIeces/content/Timefinished/staff).记录：当回到礼宾部柜台后，在行李员动向表上记录下所有信息。（房号/接到要求时间/行李数量/内容/完成时间/客人姓名/）GROUPCHECKIN：1）Beforethegrouparrive,bellboymustgetreadyforgroupluggagelist.Fillouttheinform

7、ationifthebellboyknowsadvanced.(Nameofgroup/Agent/NumberofRooms/Pax/ArrivalDate/RoomNO/Bellman).团队入住：在团队到达之前，行李员必须准备好团单，填写好事先知道的内容（团队名称/旅行社/房间数量/人数/到达日期/房间号码/行李员）。2）Whenthegrouparrive,bellboymusttakealltheluggagefrombustolobby,thenCountthequantity.(Bellboymustcheckthelu

8、ggagewhetherit`sbrokenandMeanuhilerecordthetime/carnumber/luggagequantity).Ifnoproblemofalltheluggagestatus.as