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1、服务总台Registration登记入住Reservationdesk前台1.Haveyouhadareservation,sir?先生，你有预定吗？Yes,IbookedaroomthoughphoneinthenameofMr.Li.是的我是李先生电话预定的。2.Iwantastandardroomwithabath.我要一间有浴室的标准间。Room3312,please.你住3312房间。3.Bytheway,howmuchadaydoyoucharge?每天收费多少？Itis150Yuanadayinclu
2、dingheatingfree,butnotservicecharge.150元一天，包括供暖费但不包括服务费。It’squitereasonable.收费十分合理。4.Howlongdoyouwanttostayinourhotel?你准备住多久？Oneweek.一周。5.Haveyougotthoughwiththecheck-inprocedure?你是否已经办好入住登记手续？Yes，是的。6.Haveyouanyvacantroom?旅馆里有空余房间吗？Sorry,wehavenot.ButIcanreco
3、mmendyouto****Hotelwhereyoumaygotone.对不起，我们已经客满了。但是我们可以介绍你去***酒店，那里有空余的房间。Fillingintheform填表1.CanIbookastandardroomformyfriendbeforehandforhewillarriveheretomorrowafternoon?我能为我的朋友预定一间标准间吗？他将于明天下午到达上海。Ofcourse，wouldyoumindfillinginthisformandpayahundredYuanina
4、dvanceforhim.当然可以，请填好这张表格并预付一百元。Thisisareceiptforpayinginadvance.Pleasekeepit.这是预付款收据，请收好。2.Pleasefillinthisform.请填写这张表格。Ok.Doyouhaveapen?好的，你有笔吗？3.Letmecheckforyou…name,address,nationality,passportnumber,andsignature,thatisright.Sir,thisisyourcardkey,pleaseke
5、epit.让我把你检查一下，姓名，住址，国籍，护照号码，签名。对了，先生。这是你的钥匙卡，请保管好。Okthankyou.好的，谢谢。4.Now,pleasepayatthecashierdeskovertherefirstly.首先请去那边的出纳柜台付款。CouldIpaybycreditcard?是否能以信用卡付账？Gettingthekey拿钥匙1.Yourroomnumberis1220,andhereisyourroomkey.你的房间号码是1220，这是你的房间钥匙。Thankyou.谢谢你。2.Her
6、eisyourkeycardwithalltheinformation.Pleasekeepitwell.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.这是你的钥匙卡，里面有你的所有信息。请保管好。你在我们餐厅和酒吧消费时需要出示。在你到前台取回钥匙时也需要它。Ok.Iwilltakegoo
7、dcareofit.好的，我会好好的保管的。SituationDialogue情景对话DialogueA:Goodmorning,canIhelpyou?B:Goodmorning,I’mMr.Johnsoninroom2234.MybusinessworkwasalittleslowerthanIhaveexpected.SoIhavetostayonhereforanotherday.A:Iwilltakealookatthehotel’sbooking.Yes,sir,I’mgladtotellyouthat
8、wecanacceptyourrequest.ButI’mafraidthatyoushouldchangetheroom.Yousee,wehavealreadyletyourroomtoanothergentleman.Isthatacceptabletoyou?B:Yes,noproblematall.A:Letmesee…Room1156willbe
