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1、Group4ReportSURVEYABOUTDEGREEOFSATISFACTIONOFEXPRESSINGDUFSAuthors:MaoYufeng,HuKeyuan,WangWen,LinKangSubmissionDay:10/12/201213Group4ReportCONTENTCONTENT2INTRODUCTION2LITERATUREREVIEW32.1Theimportanceofservicequalitytothecompanydevelopment32.2Thedemonstration
2、ofservicequality42.3Theservicequalityevaluationsystem4METHODOLOGY5SURVEY64.1Resultsofquestionnaires:64.2Discussionoftheresult10CONCLUSION11SUGGESTION11LIMITATION11REFRENCE12APPENDIXI12INTRODUCTIONChina's express delivery industry is rushing to deliver mails,g
3、oods, or even a promising future for the sector itself in the coming years.StudentsofGDUFS,aswellastheChinesepeople are becomingincreasingly interested to go shopping onlinewhichwill push forward theexpress delivery industry to more than double its revenue to
4、 more than 143 billion yuan(22.7 billion U.S. dollars) by 2015, with an average annual growth of 20 percent.More than 6.1 billion deliveries will be made by 2015, representing an annual growth of21 percent in volume on average, according to the StatePostBurea
5、uofChina.By then, the express delivery industry will create more than 350,000 new jobs for thecountry and hire a total of 1 million employees.Efficientexpressdeliveryofdocumentsandparcelsfacilitatesandenablescommerce.AstheChineseeconomygrowsinsizeandcomplexit
6、ytheneedtotransportpackagesincreasesconcurrently.ImpedimentsinthedevelopmentofChina’sexpressdeliveryindustryimpactcompanieslargeandsmall,reducingtheabilityoftheirsupplychainstooperateefficiently,increasinginventoryexpendituresandaddingunnecessary13Group4Repor
7、tdelaysandcoststotheiroperations.NotjustpackagesneedtomoveefficientlythroughoutChinaandaroundtheworld.Today,businessdependsonincreasinglycomplexinformationsystems.Theflowoflogisticsdataisvitaltooperationsandmustbeseamlessanduptoworld-classstandards.Intoday’si
8、nterconnectedworldeconomy,withChinesecompaniesincreasinglygoingglobal,theefficientgrowthofChina’sexpressdeliveryservicessectorhasneverbeenmorecrucial.Theresearchistofigureoutthesatisfacti
