Qs9000审核员培训教材（推荐英语版ppt185）.ppt

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1、INTERNALAUDITINGFORQS-9000WelcomeRestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse...IntroductionsNameCompanyTitle/PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse?Ag

2、endaAuditingfundamentalsTheauditsystemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow-upactionCasestudyExamExam(3-1/2hours)1-1/2hoursPart1(openbook)SevencasestudiesAnswerastheteamleaderIfthereisanonconfor

3、mance,citetheclosestelement/subelementofQS-900015minutebreak2hoursPart2(closedbook)GeneralquestionsaboutauditingMultiplechoice/fillintheblank/true-falsePart3(closedbook)QS-9000requirementsMultiplechoice/fillintheblank/true-falseMODULE1IntroductionIntroductionT

4、hismodulewilldiscuss:DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystemDefinitionofQualityQuality=?DefinitionsofQualityDictionaryAcharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgrad

5、eofexcellence.DemingQualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.Continuousimprovement.DefinitionsofQualityJuranFitnessforuse/fitnessforpurposeasseenbytheuser.Forlong-liveditems:availability,reliabilityandmaintainability(the“abili

6、ties”).RegulatedIndustriesMeetingspecificationsorrequirements.DefinitionsofQualityCrosbyConformancetorequirements.IshikawaProductsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytotheconsumer.ISO8402Thetotalityofcharacteristicsofanentitythatbearo

7、nitsabilitytosatisfystatedandimpliedneeds.CostsofNonqualityWasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycostsCostofQualityPreventionandappraisalcostsCoststopr

8、eventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecostsVariablesAffectingQualityAccuracyinidentifyingcustomerrequirementsandexpectationsAd