商务交际英语(2)试题a卷.doc

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1、商务交际英语（2）试题A卷得分评卷人I.MULTIPLECHOICE（10小题，每小题2分，共20分）Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:1.Effectivelisteners•a.relymainlyontheverbalsymbolsofamessage.b.makejudgmentsasquicklyandefficientlyaspossiblec.areseriouslyconcernedwiththespeaker^

2、deliveryandappearanced.paraphrasethemessagetoensureunderstanding2.Inwritinginstructions,whichofthefollowingshouldyouremember?a.Whattheintendedreadersalreadyknow・b.Whattheyneedtoknow.c.Thetermstheyunderstand.d.Alloftheaboveareessential.3.Ifsomeonetalksaboutthepitchofavoice,heisref

3、erringtoitsa.accentb.clarifyc.loudnessorsoftnessd.highnessorlowness4.Oneofthebestwaystoovercomepoorlisteninghabitsistoa.usesparetimetoanalyze,evaluateandreviewthemessageb.judgethespeakerasquicklyaspossiblec.listenonlywhennewinformationispresentedd.askalotofquestions5.Preparationf

4、oraninterviewincludes.a.investigatingotherapplicantsforthejobb.anticipatingquestionsthatwillbeaskedc.memorizinganswerstobasicquestionsd・sendingalettertoconfirmtheappointment6.Whichofthefollowingisnotpartofthelisteningprogress?a.Hearingb.Symbolizingc.Focusingd.Remembering1.Whichof

5、thefollowingwouldbeconsideredashortoralpresentation?a.ApresentationtotheBoardofDirecto匚b.Areportontheprogressofaverylarge，majorproject.c.Anintroductionofpresenteratasocialclub.d.Noneoftheabovewouldbeashortpresentation.2.whichofthefollowingwillnotprovideahelpfulinfluenceonameeting

6、?a.Beflexible.b.Discussideas・c.Usebodylanguagetoyouradvantage.d.Alloftheabovewillhelpprovideahelpfulinfluence・3.Whichnonverbalsymbolhasthegreatestcapacitytokeepyouraudienceinvolved?a.Goodeyecontact.b.Asmile・c.Ahandgesture.d.Casualclothing.lO.Sendingafollow-upletterafteranintervie

7、wshows.a.youareeagertopleaseb.yourememberwhatyousaidduringtheinterviewc.youknowyouareaseriouscontenderforthepositiond.youareinterestedinthejobandwanttoknowthedecision得分评卷人II.QUESTIONSANDSHORTANSWERS（5小题，每小题6分,共30分）11.Whatisaserviceculture?Answer:12.What'sthedifferencebetweenaflow

8、chartandapiechart?Answer:13.whatnonverba