商务交际英语（2）试题.doc

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1、7221B浙江广播电视大学2005年7月期末考试商务交际英语（2）试题I.MULTIPLECHOICE（10小题，每小题1分，共10分）Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:1.WhichofthefollowingisNOTacomponentofaneffectiveinstruction?a.Clearandlimitingtitle.b.Introductionandlistofmaterials.c.Audienceoftheinstruction.d.Numb

2、eredstepsinsequentialorder.2.Ifyouwanttocompareoneormorequantitieswithanother,whichofthefollowinggraphictypecanyouuse?a.Organizationchartb・Bargraphc.photographd.tabic3.Ifyouwanttousevisualaids,youshould・a.Decidewhetheryourcommunicationrequiresvisualaidsb.Choosethebestvisualaidsc.Prepareandpresentyou

3、rvisualaidsd.Alloftheabove4.Increatinggraphs,youshouldstrivefor・a.Vividnessofdesignb.Colorfulnessofdesignc・simplicityofdesignd・complicityofdesign5.Youshoulddisplayyourvisualaidsattherighttime,because・a.Youneedtohavearehearsalforyourpresentationb.Theywillbecomeadistractionifyouarenotreadytodiscussthe

4、ircontentsc.Youneedtoobtainyouraudienceforyourpresentationd.Theywillbecomeadiscouragementtotheaudience6.Canacustomerserviceproviderrevealcustomers，privateinformation?a.Yes,itisquitenormaltherevealthecustomersprivateinformation・b・No,itisconsideredunethicaltorevealthecustomers5privateinformation.a.Yes

5、,thecustomerserviceprovidercanrevealthecustomers'informationathiswill.ci.No,thecustomerserviceprovidermustpaythecustomersifhewantstorevealsomeprivateinformation.7・Whichofthefollowingistrueaboutthenon-verbalsymbols?a.Arrivinglateisanon-verbalsymboloftime.bThedistancebetweentwopeopleatapartyisanon-ver

6、balsymbolofappearance・c.Asuperiorleaningbackinachairwitharmscrossedisanon-verbalsymboloftouching・b.Aredchairinthecafeteriaisanon-verbalsymbolofbodylanguage・&WhatisNOTincludedintheprocessoflistening?a.Hearingthemessage.b.Focusingattentiononthespeakerandthemessage.c.Understandingandrememberingthemessa

7、ge・d・Givingsomefeedbacktothemessage.9・Inplanningaformalpresentation,youcandothefollowingEXCEPT.a.Determiningtheobjective,themodeofdeliveryandtimeavailableb.Analyzingtheaudiencec.Gatheringtheinformatio