秘书英文写作-电子教案-刘立莹 第二章Unit 6 letter of apology.ppt

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1、UnitSixApology1I.BackgroundInformationEachofushas,atonetimeoranother,saidordonesomethingthatwewishwehadn'tsaidordone.Ratherthandwellonthemistake,however,weshouldtakequickactiontoremedytheproblemandthengetonwithlife.Aneffectiveletterofapologyisanimportantpartofthatprocessandcanhelp

2、turn"lemonsintolemonade"andactuallyimprovearelationship.2II.TypesofApologyLetterPersonalApologyLetterBusinessApologyLetterPersonalapologyWritethisapologyassoonaspossibleaftertheincident.Focusonactionsyouaretakingtorectifythesituation,ratherthanonanydamageyoumayhavecaused.Asincere,

3、well-wordedapologycangoalongwaytowardpatchingupadamagedrelationship.Backupyourapologywithconsideratebehaviorinthefuture.3II.TypesofApologyLetterBusinessapologyWritethisapologyassoonaspossibleaftertheincident.Itshouldbeclear,concise,anddignified.Focusonactionsyouaretakingtorectifyt

4、hesituation,ratherthanonanyresultantdamage.Asincere,well-wordedapologycangoalongwaytowardwinningbackdisgruntledcustomersandbusinessassociates.4III.RequirementsTiming:Writetheapologyletterassoonaspossible.Action:Ratherthanfocusingonthedamageyouhavecaused,writeaboutthingsyouwilldoto

5、rectifythesituation.Brevity:Keepyourapologylettershortandtothepoint.Sincerity:Noonewantstoreadoverlydramaticlanguage.Chooseyourwordscarefullyandexpressyourselfclearlyandsimply.5III.RequirementsTone:Yourapologylettershouldbeconsiderateandrespectful.Remember,youaretryingtorebuildada

6、magedrelationship.Blame:Takefullresponsibilityforwhatyouhavedone.Followingup:Trytosetupatimewhenyoucanapologizeinperson,thenbackupyourapologywithconsideratebehaviorinthefuture.6IV.ApologyLetterTipsForhurtfeelingsWritethisapologyassoonaspossibleaftertheincident.Assumeyourreaderhasg

7、oodreasonforbeingoffended.Expressyourregretwithdeepsincerity.Inthissituation,itisusuallybesttoapologizewithahandwrittennoteorfacetoface.7IV.ApologyLetterTipsFormissingameetingoranappointmentWhetheryouhavealreadymissedanappointmentorwillmissanappointmentinthefuture,anexplanatorynot

8、eisacourtesythatwillbeappreciated