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1、PersonalSellingandSalesManagementChapter13ChapterLearningObjectives1.Theroleofinterpersonalsellingininternationalmarketing2.Theconsiderationsindesigninganinternationalsalesforce3.ThestepstorecruitingthreetypesofinternationalsalespeopleChapterLearningObjectives4.Selectioncr
2、iteriaforinternationalsalesandmarketingpositions5.Thespecialtrainingneedsofinternationalpersonnel6.MotivationtechniquesforinternationalsalesrepresentativesChapterLearningObjectives7.Howtodesigncompensationsystemsforaninternationalsalesforce8.HowtoprepareAmericansforforeign
3、assignments9.ThechangingprofileoftheglobalsalesandmarketingmanagerIntroduction“Thesalespersonisthecompany”Thesalesrepresentativeisthefinallinkintheculminationofacompany’smarketingandsaleseffortAdvancesininformationtechnologyareallowingcoordinationacrossadvertising,marketin
4、gresearch,andpersonalsellingeffortsInthisdynamicinternationalenvironment,thetasksofdesigning,building,training,motivating,andcompensatinganinternationalsalesgroupisimportantThischapterdiscussesthealternativesandproblemsofmanagingsalesandmarketingpersonnelinforeigncountries
5、DesigningtheSalesForceThehardsellthatmayworkinsomecountriescanbeinappropriateinothersAutomobileshavebeensolddoortodoorinJapanforyearswhere“Personalsellingasarulehastobelocalizedforeventhemostglobalofcorporationsandindustries”(JohansonandNonaka1997)Thefirststepinmanagingasa
6、lesforceisitsdesign,whichencompassesdecidinghowmanyexpatriates,localnationals,orthird-countrynationalsaparticularmarketrequiresAsdescribedinpreviouschapters,distributionstrategieswilloftenvaryfromcountrytocountrySomemarketsmayrequireadirectsalesforce,whereasothersmaynotRec
7、ruitingMarketingandSalesPersonnelSalesandmarketingexecutivescanberecruitedviathetraditionalmediaofadvertising(includingnewspapers,magazines,jobfairs,andtheInternet),employmentagenciesorexecutivesearchfirmsSomecountriestorestrictthenumberofnon-nationalsallowedtoworkwithinth
8、ecountrycitinglocalmanagementcontentlawsoverconcernsofforeigndominationThesalesforcecanbe