JD 楼面经理主管.doc

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1、JOBDESCRIPTION工作职责JOBTITLE职位:Supervisor/RestaurantManager楼面主管/楼面经理DEPARTMENT部门:ChineseSection中餐部GRADE/LEVEL级别:REPORTSTO直接上司:AssistantChineseSectionManager餐厅经理RESPONSIBLEFOR责任范围:REVIEWEDBY制定/更新于:SCOPE工作范围:ToassisttheAssistantChineseSectionManagertoachieveorsurpassfinancialgoalssetinboth

2、theRestaurantbudgetandforecastthroughon-goingmotivationandtrainingofstaffmembersreportingtoyou;toensuretheircomprehensionandadherencetotheclearlyestablishedservicestandards;tofollow,trainandensuretheadherencetoprocedures;toreadysubordinatesforpromotionensuringasmoothoperationatalltimes

3、andbysettinganexampleofpersonalattention,careandanticipationofguestneedsthuscreatinganatmosphereofprofessionalismandwell-beingintheoutlet,leadingtoahighlysuccessfuloperation.协助高级楼面经理完成或超越由餐厅预算与对正在进行的经营活动的预测而制定出的营业目标，并培训员工向你报告；确保他们理解并执行已确认的服务标准；执行、培训并确保服务程序；使下级服从管理以确保运作顺利，准备关于对客服务的实例，如对

4、客人的关注、关心以及预计客人的需求，从而在餐厅内创造出专业化与良好的环境，领导极为成功的运作。DUTIES/RESPONSIBILITIES:义务与责任:-Createthroughyourtotalcommitmenttoexcellenceanenvironmentofcompletewell-beingandsatisfactionofourrestaurantPatronsbyprovidingfriendly,fast,consistentandprofessionalservice.完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满

5、意的良好环境-Contributeineverywaypossibletotheprofitabilityoftheoutletbyensuringfast,attentiveandprofessionalserviceextendedtoallguestsandbydeployingup-sellingtechniques.Makeitapointtopersonallyapproacheachguest/tableandenquirefromtheguest(s)howtheyare,iftheyarehappywiththerefoodandtheservic

6、etheyarereceiving.RectifyanynegativecommentspersonallyandatonceanddiscussanynegativecommentsindetailwiththeAssistantChineseSection7/7manager.确保向所有的顾客提供快速、殷勤的、专业化的服务与相应的推销，利用任何一个可能的机会增加餐厅的盈利，亲自询问每位/桌客人他们所享受的食物与服务是否让他们满意。亲自消除任何负面的意见，并与高级楼面经理一起细致讨论这些负面意见。-Monitordailyactualsalesagainstthe

7、budgetandtheforecastandrectifyanyshortagesthroughadditionalsales.监控日常的依照预算所制定出的现行销售方式，并预测和调整附加销售中的不足。-Reduceoverheadcostsbyminimizingun-productivityinlabordeployment.根据人员配置的最小化配置减少超额费用的花费。-Manageandorganizeyouroperation.Delegateanappropriateamountofworktoyoursubordinates.组织并管理您的运作。向您