旅游英语教学课件 作者 陈昕 Item 2 Helping with Lodging.ppt

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1、EnglishforTourismItem2HelpingwithLodgingTask1MakingaHotelReservationTask2Check-InTask3Check-OutLearningObjectivesKnowledgeObjectives1.Masteringtheprocedureformakinghotelreservations.2.Learningtheprocedureforguests’check-inandcheck-out3.Learningthehotelratingcr

2、iteria.4.Knowingthehotel’slocationandwhatfacilitiesareavailable.LearningObjectivesSkillsObjectives1.Beingabletoreserveroomsfortourists.2.Beingcapableofprovidingtouristswiththehotelserviceinformation.3.Familiarwiththeprocedureforcheck-inandcheck-out.LearningObj

3、ectivesCaseStudyObjectives1.Learninghowtomakeareservation.2.LearninghowtoreceiveguestsattheFrontDesk.3.Learningcheck-inandcheck-outproceduresforguests.LearningObjectivesTrainingObjectivesPracticingtheskillsofmakingreservations,obtaininginformationbasedonthegue

4、sts’dateofarrival,lengthofstayandtypeofroomsneeded.2.Knowinghowtoperformcheck-inandcheck-out.3.Learninghowtomakinganintroductionoffacilitiesatthehotel.Task1MakingaHotelReservationTheguideWangHuifromChinaTravelAgency,isguidinghistouriststotravelabroad.Beforethe

5、ysetoff,heshouldconfirmthehotelreservations.1.Whenyouarearrangingforaroomreservation,whatinformationshouldyouinclude?2.Namedifferenttypeofhotels.Whatisthemaindifferenceamongthesedifferenttypesofhotels?SimulationpracticeWuLiang,atourguideofSunflowerTravelAgency

6、isreceivingthephone.JohnSmithisaforeignguestwhowantstomakeathree-dayreservationthroughthetravelagency.Theguideisofferinghelp.(1)Theguidegreetstheguestandmakesaself-introduction.(2)Theguideasksthekindofroomtheguestwouldliketoseverve.(3)Thetouristaskstoreservead

7、ouble-roomwithabathforthreenights.(4)Theguidetellsthedifferentkindsofroomsandtheirrespectiveprices.(5)Theguideconfirmstheinformationwiththeguestandexpressesgoodwishes.Task2Check-InAsalocalguide,youshouldhelpthetouristscheck-inassoonaspossibleaftertheyarriveatt

8、hehotel.Youshouldhelpthetourescortfillintheregistrationforms,assignroomstotheguestsandintroducethemtothelocationsofthemainfacilitiesofthehotel.1.Howtohelpcheck-inasaguide?2.Howtoso