旅游英语教学课件 作者 陈昕 Item 9 Handling Emergencies.ppt

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1、EnglishforTourismItem9HandlingEmergenciesTask1LookingFortheLostGuestTask2HandlingtheLossofLuggageTask3HelpingtheSickTouristLearningObjectivesKnowledgeObjectives1.Gettingfamiliarwithsomepossibleemergenciesduringthetour.2.Learningeffectivewaystodealwithemergencies.3.Learningusefulexpress

2、ionsonhandlingemergencies.LearningObjectivesSkillsObjectives1.Beingabletohandletourists’lost.2.Beingabletohandleiftouristslosetheirbelongings.3.Beingabletohelpiftouristgetssick.LearningObjectivesCaseStudyObjectivesLearninghowtofindthetouristwholoseshisway.2.Learninghowtohelpthetouristf

3、indhislostbelongings.3.Learninghowtoofferimmediatehelptoasicktourist.LearningObjectivesTrainingObjectives1.Practicingtheabilitytolookformissingtourists.2.Practicingtheskilltogetmissingluggagefound.3.Practicingtheskilltoofferimmediatehelptosicktourists.Task1LookingFortheLostGuestIt’snot

4、unusualfortouriststogetlostwhentheyareonasightseeingtour.Thefollowingarethethreemainreasons:(1)Theguideeitherdidnotexplaintothetouristsexactlywhereintheparkinglottheyshouldreturn,orthevisitingroutewasnotclearlydefined.(2)Thetouristsabsorbedinthefascinatingscenes,mayspendalotoftimetakin

5、gphotosandfallbehindthetourgroup.(3)Thetouristscan’tfindthewaybacktothehotelaftergoingshopping.Thelosttouristscanbecomequiteanxiousandworried.Whattodowhenaguidefindoneoftheteammembermissing?SimulationpracticeAguideofatouristgroupiscountinghisguestsontheirtravelbus.HefindsMr.Adamisn’ton

6、thebus.Simulationpractice(1)TheguideisreportedthatMr.Robotismissing.(2)TheguideaskswhoknowsWhereMr.Adamhasgoneandlooksforhimimmediately.(3)TheguidecallstothehotelandaskforhelpfromthePoliceStation.(4)TheguideasksothergueststowaitforMr.Adamforawhile.(5)Mr.Adamsayssorrytotheguidefornotbei

7、ngpunctual.Task2HandlingtheLossofLuggageAguideshouldtakegoodcareofeachmember.Beforegoingonatrip,youshouldletthetouristsknowthatstrangersarenotpermittedintotheirhotelrooms;encouragethemtoexchangeforeigncurrenciesatbanksorcurrencyexchanges.Remindthemthattheirvaluableitemsshouldbeplaced