商务秘书实务Chapter 2 - Fundamentals of business etiquette.ppt

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1、Chapter2FundamentalsofBusinessEtiquetteContentsIntroductionEmployerReceptionsandCocktailPartiesFormalBanquetsOtherTableMannerTipsCellPhoneEtiquetteEmailEtiquetteUseofMakeupIntroductionQuestion1Question2Question1:Whatis“etiquette”?“goodmanners”Question2:Whyisitnecessarytoknowth

2、efundamentalsofbusinessetiquette?EmployerReceptionsandCocktailPartiesWhatyoushoulddoatemployerreceptionsorcocktailparties?Asocialfunction,especiallyoneintendedtoprovideawelcomeorgreeting.Aparty,usuallyintheearlyevening,atwhichcocktailsareserved.1．Generaltips2.Self-introduction3．

3、Foodanddrink1.GeneralTipsReadingnewspaperA30-second“informercial”BusinesscardA-few-minute-earlierarrivalSelectionofpeopletotalktoCurrentevents2.Self-introductionGoodeyecontactSmileRaiseyoureyebrowsExtendyourrighthandAlsoNoteOpenbodylanguageMentionthemostimportantperson'snamefirs

4、t.JohnGreenGeorgeBushTonyBlairWhofirstIfyou,whatshouldyoudo?Whatishisname?Askthepersontorepeathisname.Avoidcontroversialtopics:politics,religion,etcChoose:weather,positiveworldnews,food,hobbies,etcpersonApersonB45-60cmAllow45–60centimetersofcomfortspace.3.FoodandDrinkHolddrinksi

5、nyourlefthandEatsomethingbeforeyougoAvoidalcoholEatonlynon-messy,easy-to-eathorsd'oeuvresFormalBanquetsNapkinusageOrderingUseofutensilsPassingfooditemsEating1.NapkinUsagePutyournapkinonyourlap1.NapkinUsageLeaveyournapkinonyourortotherightofyourchairplate1.NapkinUsageNevertuckyou

6、rnapkinintoyourcollarDonotre-foldyourusednapkinDonotuseyournapkintowipeyourfaceornose2.OrderingWhoorders?hostguestsOrderbeforehandIfnotThehostaskstheguesttoorderTheguestordersTheguestwaitsforthehosttoorderNotorderthemostexpensivefoodAwayfrommessyfoodNotorderalcoholunlessthehostd

7、oes3.UseofUtensilsForksandknives:before&afteryoufinishthemealCutsteakUsedutensilsshouldnevertouchthetableForksandKnivesBeforeyoufinishAfteryoufinishmealmealCutSteakKnife(righthand)&fork(lefthand)PlaceprongsofforkdownintothesteakCutwiththeblade4.PassingFoodItemsPassthesaltandpepp

8、ertogetherDon'tuseitortakesomefirstbeforepassin