软件客户需求调研指导.pdf

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1、1引言客户需求的引言总述整个文档，包括目的、范围、定义、缩写、所略词、参考书目和客户需求的综述。[TheintroductionoftheStakeholderRequestsshouldprovideanoverviewoftheentiredocument.Itshouldincludethepurpose,scope,definitions,acronyms,abbreviations,references,andoverviewofthiscollectionofStakeholderRequests.]上下文自由原文：提高软件开发成果的重要机会。在开发之前理解客户或用户的需求至关

2、重要。从客户或用户的需求中得出可以采用的方法，实际上在每种情况下采取适当的方法，经济简便，普通的会见可以使开发者了解客户和用户的目的和问题，武装洞察力，开发人员可以最大程度地满足客户和用户的需求，提高满意程度。[Context-FreeInterviewScript:Greatopportunitiesexistinourindustrytoimproveapplicationdevelopmentefforts.Understandingstakeholderoruserneedsbeforebeginningdevelopmentiscrucialtoimprovingthisproc

3、ess.Manytechniquesareavailabletoelicitstakeholderoruserneeds.OnesimpleandinexpensivetechniquethatisappropriateforuseinvirtuallyeverysituationistheGenericInterview.TheGenericInterviewcanhelpthedeveloperoranalystunderstandstakeholderoruserobjectivesandproblems.Armedwiththisinsight,developerscancreat

4、eapplicationsthatfitthestakeholderoruser'srealneedsandincreasetheirsatisfaction.]模中普通的会见问题可以有计划的理解客户或用户的问题和环境。可以探测软件的功能性、可用性、可靠性、性能、可支持需求。使用普通会见的结果是开发员或分析员获得问题解决的知识，理解客户或用户的意图，成功的找到解决方案。[TheGenericInterviewinthistemplatefeaturesquestionsdesignedtoelicitanunderstandingofthestakeholderoruser'sproble

5、msandenvironment.Thesequestionsexplorethefunctionality,usability,reliability,performanceandsupportabilityrequirementsfortheapplication.AsaresultofusingtheGenericInterview,thedeveloperoranalystwillgainknowledgeoftheproblembeingsolved,aswellasanunderstandingofthestakeholderoruser'sinsightsonthechara

6、cteristicsofsuccessfulsolutions.]目的详细说明征求客户需求的目的。[SpecifythepurposeofthiscollectionofStakeholderRequests.]使用指导如果普通会见不适合你的需求，可随意修改。稍加准备，良好的组织结构，任何开发员或分析员可以有效会见。提示：[GuidelinesforUse:IftheGenericInterviewisnotsuitedtoyourneeds,feelfreetomodifyit.Withalittlepreparationandawell-structuredinterview,anyd

7、eveloperoranalystcanintervieweffectively.Herearesomehints:事先调查客户或用户的背景[Researchthebackgroundofthestakeholderoruserandthecompanyaheadoftime.]事先复习问题[Reviewthequestionspriortotheinterview.]查阅会见格局，使适当的问题都得到回答[Referto