国际商务谈判课件肖文萍Unit 12ClaimsIntroduction.doc

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1、ComplaintsandClaimsIninternationaltrade,ifonepartyfailstoperformaccordingtothecontractandcauseslosstoanotherparty,thelattermayaskfortheformerforcompensation.Thismustbedonewithinaspecifictimelimitandaccordingtothecontractstipulations.Commoncausesofcomplaintsandclaimsininternationaltrade:1.Delayinop

2、eninganL/C2.Delayinpayment3.Poorqualityofthegoods4.Specificationdiscrepancy5.Short-loadedorover-loadedgoods6.Delayinshipmentornon-delivery7.Poorpackingofthegoods8.Damagetotheshippedgoods9.LossofthegoodsThecomplaintsandclaimsmentionedabovearegenuinecomplaints.Thereisanotherkindofcomplaintmadebybuye

3、rswhofindfaultwiththegoodsasanexcusetoescapefromtheircontracts.Eithertheynolongerwantthegoodsorbecausetheyhavefoundthattheycangetthemcheaperelsewhere.Asaseller,heneedstoworkoutwhoseresponsibilityitis.Theonewhobreachesthecontractisthepartywhoneedstotakeresponsibility.Ifthelosstakesplaceduringtransi

4、t,itistheresponsibilityoftheshippingcompanyortheinsurancecompanytocompensate.Tolodgeaclaim,thoroughinvestigationandvalidproofsshouldbeprovidedwithintheeffectiveperiodstipulated.