物流英语课件郝卓主编 ISBN9787566303202 PPTunit 17.ppt

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1、Unit17ReverseLogisticsContentsDefinitionofReverseLogisticsCauseofReturnsSignificanceofReverseLogisticsReverseLogisticsActivitiesImplicationsofReverseLogisticsEnvironmentalImpactofReverseLogisticsDefinitionofReverseLogisticsReverselogisticsisconcernedaboutthemovementsofpreviouslyshippe

2、dgoodsfromcustomersbacktomanufacturersordistributioncentersduetorepairs,recyclingorreturns.DefinitionofReverseLogisticsCauseofReturnsManufacturingReturnsWedefinemanufacturingreturnsasallthosecaseswherecomponentsorproductshavetoberecoveredintheproductionphase.Insum,manufacturingreturnsi

3、nclude:rawmaterialsurplusquality-controlreturnsproductionleftovers/by-productsCauseofReturns2.DistributionReturnsDistributionreturnsreferstoallthosereturnsthatareinitiatedduringthedistributionphase.Itreferstoproductrecalls,commercialreturns,stockadjustmentsandfunctionalreturns.CauseofR

4、eturns3.CustomerReturnsB2Ccommercialreturnsbecauseofreimbursementguaranteeswarrantyreturnsservicereturnslikerepairsandsparepartsend-of-usereturnsend-of-lifereturnsSignificanceofReverseLogisticsEndoflifetake-backresponsibilitiesIncreasedclaimsandrecallsShorteningeconomiclifecyclesIncrea

5、sedcataloguesalesandfunctionsellingIncreased‘recycled’contentinnewproductsReverseLogisticsActivitiesAccordingtoTimeframeCollectionInspectionRe-processingDisposalofnon-reusableitemsRe-distributionofreusableitemstonewmarketsReverseLogisticsActivities2.AccordingtoMaterialImplicationsofRev

6、erseLogisticsThemostsuccessfulreverselogisticssolutionsmergeefficientforwardandreverseflowsintooneprocess.Reverselogisticsprogramsshouldbedevelopedprimarilyfor“uncontrollablereturns”andnotallreturns,whichalsoincludecontrollablereturns.Shorterproductlife-cyclesrequireafasterreturnoninve

7、stmentfromallsystemsandprocessesofacompanyorsupplychain,includingthereverselogisticsprocess.ImplicationsofReverseLogistics4.Whencommunicationgapsormisinformationoccurs,physicalproducttendstofillinthegaps.5.Mostdistributionfacilitieswerenotdesignedtohandlereverseproductflows,norareper