欢迎来到天天文库
浏览记录
ID:50094428
大小:159.50 KB
页数:26页
时间:2020-03-04
《商务英语综合实训课件汤静芳 ISBN9787566304384 PPT商务英语综合实训ppt实训项目十一.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、实训项目十一贸易善后工作实训目标掌握贸易善后工作涉及的核心步骤及其思考、磋商方式;熟练掌握涉及验货、索赔、申诉和理赔等相关事宜的知识实训方法每四个人一组。将班级学生分成若干组,采用互动讨论、动手写作、现场展示、电子文本上交的方式完成本章节任务。能力要求1、能理解验货的基本标准和程序;2、能独立撰写申诉信和索赔信,并能对此类信函灵活应答;3、能根据实际情况进行理赔,并撰写改善关系的信函。第一节知识巩固一、翻译下列索赔信,并讨论索赔信的基本结构和句型。DearSirs,Weregrettoinfor
2、myouandaskforcompensationforthedamagestothelotofGentlemen’sTrousersweexaminedyesterdayunderourorderNo.123.Thepackingcartonsofthepantswereseriouslydamagedandlookedasiftheyhadbeenbrokenintransit.CheckingagainstyourinvoiceNo.01086,wefoundthatmorethanone
3、hundredtrousersarelosttothevalueofJPY90000.Becausethecartonswereinaterriblemess,quiteafewothergarmentswerecrushedorstainedandcannotbesoldasnewarticlesatthemarket.AsthedealwasonCIFbasis,you’dbettercontactyourinsurerandforwarderassoonwithreferencetocom
4、pensation.Attachedisalistofthelostordamagedarticlesandtheinspectionreportissuedbyindependentthirdparty.Theconsignmentwillbeputasidetemporarily.Ifyouwanttocontinuethisdeal,youhavetocompensateusJPY200,000forthedamage,whichwillbedeductedfromtherest60%pa
5、yment.Ifyouwantallthecommoditiesback,youhavetoreturnourdownpaymentandourpotentialprofit.Weawaityourinstructionforfurtheraction.Yourstruly,抱怨、索赔信函Complaints&Claims的目的是为了获取更好的服务,对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写,如:货物未按时到达;货物虽抵达,但与订单所载不同;货物有损毁现象;货物
6、数量短缺或多余;货物质量与样品不符;服务不合理以及收费过高等,这些均是抱怨、索赔的正当理由。书写抱怨、索赔信函时,不妨开门见山出原先双方同意的条件,然后列举事实以表示有何不满,以及为什么不满,最后提出解决的方法。内容应明确、清楚、有理,语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞(除非你所抱怨的问题反复发生,且多次投诉而毫无结果)。Pointsforattention:(一)Whenmakingaclaim,planyourletterasfollows:1.Beginbyregrett
7、ingtheneedtocomplain2.Mentionthedateoftheorder,thedateofdeliveryandthegoodscomplainedabout.3.Stateyourreasonsforbeingdissatisfiedandaskforanexplanation4.Refertotheinconveniencecaused.5.Suggesthowthemattershouldbeputright.(二)Complaintmayhappenunderthe
8、followingcircumstances:1.complaintofdifferencebetweengoodsdeliveredandgoodsordered2.complaintofinferiorquality3.complaintofmissingorshortagefromthedelivery4.complaintofdelay5.complaintofbadpacking(三)Animportermaymakeacomplaintbecauseofoneofthefollowi
此文档下载收益归作者所有