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《国际商务洽谈口语教程课件答案 王振南ISBN 9787566300959Unit 9_Handling disputes.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Unit9HandlingDisputesClosingthedealTimetofinalizethecontractNecessarytoknowwhatcouldhappenduringexecutionofthecontractComplaints(投诉）ComplaintsoftenariseduetoproblemsinexecutionofacontractCommoncomplaints:wronggoodsdeliveredqualityproblemsdelayedshipmentde
2、layofpayment(cashflow)damagedgoodsduringdeliveryHowtohandlecomplaintsorclaimsObligationsshouldbedefinedasclearlyaspossibleinthecontractFriendlynegotiation友好协商AlldisputesshallbesettledthroughfriendlynegotiationfirstFindareasonalbewaytomakeaclaim1)statethep
3、roblemclearly2)telltheotherpartyhowyouareinconvenienced3)AskforareasonabledemandtosatisfyyourclaimArbitrationFinalizingsalescontractHeading:title,number,place,date,parties,addressesBody:EssentialTerms1)commodities,quality,quantity,packing2)Price(unitprice
4、,totalvalue)3)Shippinganddeliverytermsetc4)Paymentterms5)InsuranceAdditionalTermsClaimsClauseArbitrationClauseForceMajeureClauseEndingClaims(索赔）ademandforsomethingasrightfulordueShouldgivethereasonShouldindicatetheamountInspectioncertificateCertificateofL
5、ossorDamageSampleClaimsClauseAnyclaimrelatingtoeitherthequalityorquantityofthegoodsdeliveredbytheSellertotheBuyerinaccordancewiththepresentcontractmustbesubmittedbytheBuyertotheSellernolaterthanXdaysfromthedateofdeliveryofthegoodsindicatedinthetransportdo
6、cument.Allclaimsmustbesubmittedinwritingandincludeoriginalsofanydocumentationuponwhichtheclaimisbased(including,butnotlimitedtodocumentationissuedbyindependentinspectors,ChamberofCommerce,authorisedGovernmentagencies,etc.)Arbitration仲裁Itisthefinaldecision
7、overadisputecase,andisconductedbyanappointed(neutral)committeeIfArbitrationisinChinaasstipulatedinthecontract,itwilltakepalceinBeijingandshallbeconductedbytheArbitrationCommitteofCCPIT,theChinaCouncilforthePromotionofInternationalTradeThedecisionoftheArbi
8、trationCommitteisfinal.(Nofurtherappealwillbeaccepted)SampleArbitrationClause"AlldisputesarisingoutoforinconnectionwiththepresentcontractshallbefinallysettledundertheRulesofArbitrationoftheInternationalChamberofComm
