质量问题分析法(DIVE).ppt

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1、DIVEProcessTrainingAugust14,2013GettingStartedWhatisDIVE/什么是DIVE?DIVEisaprocessforproblemsolving.DIVE是解决问题的一种流程DIVEincludes4steps:(1)Define,(2)Investigate,(3)Verify&(4)Ensure.DIVE有4个步骤(1)定义,(2)调查,(3)验证,(4)保证DIVEcanbeappliedtoanyproblemfromRMA’stoproductionfailuresto

2、businessproblems.DIVE适用于RMA到生产过程中的所有问题以及商务问题Slideno.2SourcePhotonicsConfidentialandProprietaryTerminologyEscape:adefectthatleavesitsoriginatingprocessandisfoundbyaninternalorexternalcustomer.Escape：失效品已离开自身的生产流程，而被外边或内部客户发现。以下包含了公司各类可能的“Escape”RMAOQAFailureORTFailure

3、DVTFailureSMT/OSAFailureFoundinTRX(SMT/OSA失效流到了模块线）RRCA:RelentlessRootCauseAnalysisRRCA：深入根本原因分析Slideno.2SourcePhotonicsConfidentialandProprietaryEscapeQualityClinic质量诊断Slideno.2SourcePhotonicsConfidentialandProprietaryQualityClinic:aphysicallocationcontainingallnece

4、ssarytestequipmentforRRCAwhereDIVEteamsrapidlyinvestigate,diagnose&correctproductandprocessdefects.质量诊所：具备DIVE小组实行快速调查，诊断，纠错所需测试设备的场所Level1Clinic:focusedonEscapes,SP’smostseriousqualityproblems.(alsoknownas“theHospital”)一级诊断：重点诊断Escape问题（即跨流程间的流出）和最严重的质量问题（也称“质量医院”）。

5、LineLevelClinic:focusedonIn-ProcessTurnbacks.产线级诊断：关注产品生产流程内的失效DIVEReportSlideno.2SourcePhotonicsConfidentialandProprietaryDIVEReportreplacesFAR,butnowcoversallEscapetypes.DIVE报告替代FAR，但包含了所有Escape类型CaseOwnercanbefromanydepartment,notjustFA.案件负责人将来自任何部门，而不限限于FADIVEBoa

6、rdSlideno.2SourcePhotonicsConfidentialandProprietaryInputstoLevel1ClinicSlideno.2SourcePhotonicsConfidentialandProprietaryRMAAdmittoLevel1ClinicCustomerCompliantORTFailureOQAFailureSMT/OSAtoTRXLineEscapeDVTFailureRELFailureStep1:Define第一步：定义Slideno.2SourcePhotonicsCo

7、nfidentialandProprietaryAddtoDIVEBoardNewCaseinClinicInitiateDIVEReportAssignCaseOwnerDefineProblemAssembleDIVETeamUpdateDIVEReport(“D”)InitialScreeningNewIssue?CheckExistingCA’sInitiateCARNoYesCAStatus?Completed,butNotEffectiveInProcessExitClinicProcessScope&Contain

8、mentEvaluationMovetoInvestigatePhaseUploadtoCARSystemDefine–DIVEReport定义–DIVE报告Slideno.2SourcePhotonicsConfidentialandProprietaryLi