Six_Sigma_导入培训.ppt

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1、MarketingLeadershipPresentedby:EdenH.C.ChenSixSigmaAcademyCTIGroup,USAR&DSelf-SupportsProcessIndependentlyVariationReductionWastesReductionSixSigmaStrategiesforExcellenceSixSigma是一種經營管理理念，也是一套有系統的管理手法，目的是在定義的目標之下，追求最小的變異，獲得最大的獲利水準。CTI集團陳憲章博士六標準差為一全面且具彈性的系統，可用於獲

2、取、維持和擴大企業成功。六標準差的趨動要素，在於洞悉顧客之需，嚴格使用事實、資料、統計分析，以及全力關注業務流程的管理、改善和創新。Thesixsigmaway-SixSigmaisamanagementphilosophywhichsearchfortheperfectwithoutanysignificantvariationsbasedonthepre-setperformancerequirements.-Todefinetherequirements,findingouttheundesirableoutcom

3、es(y)andassociatingitwiththepossibleinputsistheconceptstoavoid,ifnot100%sure,eliminatethecausesofvariancesinintentoutputs.Bydoingsowecanminimizethewaste–lean.-Usebesttoolstoachievethegoalsofavoidingcause,detectfailure,&compensatetheeffectsSixSigmaBasicConceptTake

4、awildguessonwhatisthenormalaveragemistakesbyanygivenprocessedoperation?Semi-Professionalsare7%(stddev.Is6%)Professionalsare3%(std.dev.Is2%)AbsoluteProfessionalswithoutcheck/balanceare11%(stddev.Is11%)ForWhiteCollarworksForBlueCollarworksSkilledOperatorsare1%(s

5、tddev.Is.8%)withoutErrorProofingOptionsUnskilledOperatorsare7%(stddev.Is6.8%)withoutErrorProofingOptionsForInstrumentControlOperationsBasedonaccuracyandsensitivityoftheinstrumentitcanbeanythingfrom0.05%to3.0%Likely,formostindustryinstrumentitisaround0.5%Suppl

6、yInputProcessOutputCustomer供應者品質輸入流程功能產出要求客戶滿意i.e.KPIVi.e.VOC,CTCi.e.可歸因的外在變異(Assignablecause)i.e.一般內在因素變異&KCCetc.i.e.CTQSpec.KPC,&etc.SIPOC的觀念InputProcessOutput首先看一看輸入與輸出的關係OutputInputYX如果結果只被一個輸入因素影響，則1:1,suchasY=X.套模零件尺寸模具尺寸YX範例：在無外部噪音與內部變因的完美狀況擲一塊硬幣的機率Distrib

7、ution(分配)andProbability(機率)Frequency123465432150.0270.0560.0630.1110.1390.1670.1390.1110.0630.0560.027%23456789101112兩粒骰子的機率和出現次數頻率圖0.180.160.140.120.100.080.060.040.020.機率出現次數12345654321mean-1s-3s-2s2s3s1s68%95%99.7%中心線與標準差OutputInputYX然而在很多條件情況下，結果是一個分佈Undesira

8、ble非期待流程/製程InputDesirable期待OutputControlControlNoises噪音Man人Machine機Material料Method法Environment環境考慮噪因(noise)的情況OutputInputYXNoise流程/製程Man人Machine機Material料Metho