美国卓越绩效评价与衡量与衡量与衡量准则(中英文对照版).doc

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1、实用文档美国卓越绩效评价准则（中英文对照版）-1领导  评论:0条 查看:86次 jackiefeng发表于2008-12-2310:131Leadership(120pts.)1 领导（120分）TheLeadershipCategoryexaminesHOWyourorganizationsSENIORLEADERSguideandsustainyourorganization.AlsoexaminedareyourorganizationsGOVERNANCEandHOWyourorganizationadd

2、ressesitsethical,legal,andcommunityresponsibilities.领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。也检查组织的治理以及组织如何确立它的道德的、法律的和社会的责任。1.1SeniorLeadership:Howdoyourseniorleaderslead?(70pts.)                        Process1.1高层领导：高层领导者是如何领导的？（70分）                         过程Describ

3、eHOWSENIORLEADERSguideandsustainyourorganization.DescribeHOWSENIORLEADERScommunicatewithyourWORKFORCEandencourageHIGHPERFORMANCE.说明高层领导者如何引领组织并保持组织可持续发展。说明高层领导者如何与员工沟通并鼓励高绩效。Withinyourresponse,includeanswerstothefollowingquestions:在报告中，要答复以下问题：a.VISIONandVALUE

4、S a.愿景和价值观(1)HOWdoSENIORLEADERSsetorganizationalVISIONandVALUES?HOWdoSENIORLEADERSDEPLOYyourorganizationVISIONandVALUESthroughyourLEADERSHIPSYSTEM,totheWORKFORCE,toKEYsuppliersandPARTNERS,andtoCUSTOMERSandotherSTAKEHOLDERS,asappropriate?HOWdoSENIORLEADERSperso

5、nalactionsreflectacommitmenttotheorganizationsVALUES?(1)高层领导者如何确立组织的愿景和价值观？高层领导者如何通过组织的领导系统将组织的愿景和价值观展开到全体员工、关键供应商和合作伙伴、顾客和其它利益相关者（适用时回答）？他们的个人行为如何反映出其对组织价值观的承诺？实用文档(2)HOWdoSENIORLEADERSpersonallypromoteanorganizationalenvironmentthatfosters,requires,andresult

6、sinlegalandETHICALBEHAVIOR?(2)高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环境？(3)HOWdoSENIORLEADERScreateaSUSTAINABLEorganization?HOWdoSENIORLEADERScreateanenvironmentfororganizationalPERFORMANCEimprovement,theaccomplishmentofyourMISSIONandSTRATEGICOBJECTIVES,INNOVATION,

7、competitiveorrolemodelPERFORMANCEleadership,andorganizationalagility?HOWdotheycreateanenvironmentfororganizationalandWORKFORCELEARNING?HOWdotheypersonallyparticipateinsuccessionplanningandthedevelopmentoffutureorganizationalleaders? (3)高层领导者如何创建一个具有可持续性的组织？高层领

8、导者如何创建一种促进绩效改进、使命和战略目标实现、创新、具有竞争力或领军地位，以及保持敏捷性的环境？如何创建一种组织和员工学习的环境？他们如何亲自参与组织继任计划和培养未来的领导者？b.CommunicationandOrganizationalPERFORMANCEb.沟通和组织绩效(1)HOWdoSENIORLEADERScommunicatewitha