资源描述：
《前台接待日常英语口语.doc》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、.word格式.前台接待日常英语口语前台接待日常英语口语Part1Greetings问候1.WelcometoXXXXHotel.I’m...,whatshouldIcallyou,please?欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening,Sir/Madam.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3.Mynameis...,isthereanythingelseIcandoforyou,justletmeknow.我叫...，如果需要我
2、为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。5.Haveyoumakeareservation?Haveyoubookedtheroom?Areyouthevip?请问有预订吗？请问你是会员吗？6.Whatkindofroomwouldyoulike?请问您需要什么类型的房间。.专业.专注..word格式.7.Sorry,Idon’tquiteunderstand.对不起，我不是很明白。8.I’mafraidwe’vefully
3、bookedforthattime.抱歉，我们那个时段已给订满了。9.It’sthehot/peak/busyseason,youknow?这是酒店业的旺季。10.Excuseme,Howdospellit,please?打扰一下，您能拼写一下您的名字吗？11.Wecanonlykeepyourtable/roomtill…我们能保留您的房间直到...12.Letmeshowyoutoyourroom,thiswayplease.让我带您到房间，这边请。Part2HelpingtoCheck-in帮助入住1.Pleasehaveaseatfor
4、awhile,I’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.WouldyoupleasegivemeyourpassportorIDcardandcreditcard?,I’llhelpyoutofillintheform.请把您的护照和信用卡交给我，我帮您办理入住手续。.专业.专注..word格式.3.Howmanynightswillyoustaythistime?这次入住您会住多少天？4.Whichroomwouldyoulike,wehavethesekindso
5、frooms...?您是要哪种房间？5.Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,cashorcreditcard（togetherorseparately）?先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6.Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Hereareyourpassportandthecreditcard
6、.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying居住期间服务1.RegularService常规服务.专业.专注..word格式.(1)Pleasewaitasecond.I’lltransferitforyou..请稍等一下，马上为你转接过去。(2)Becauseyouarecheckingouttwodaysearly,Youneedtogiveust
7、wocashvouchersback.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。(3)Thereisagreatgardenandpondbehindthehotel,whichissuitableforexerciseandhavingawalk酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。(4)Thismoneyisdamaged.I’mafraidwecan’tchangeit,thisisaccordingtothehotelrules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。(5
8、)I’msorrythatyoucouldnotgetcashbycreditcardhere.Icanbookacartakeyoutotheban
