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1、Chapter1HowtoApplyfortheidealjob1.Writingagoodenquiryaboutajobisvitaltoyourchancesofsuccess・2.Rememberthefirstwordsthattheemployerreadsaregoingtoshapehisorheropinionofyou.3.Youwillneedtomakesurethatyouunderstandtherequirementsofthejobandthespecialqualitiesthatthepotentialemployerislookin
2、gforinapplicantsforemployment.4.HintsandTips(Page10本章重点)Chapter2TheresumeandtheInterview1.Inaresume,thecontentandstyleareveryimportant.2.Theimportantfactoristomakeyourresumeclear,conciseandeasytoread・3.Payattentionto4ttheessentials(基本要素)"(Page28),乂寸一些基本的信息要有所了解。4.Howtoprepareainterview?(
3、思考一下,如果碰到类似的题H,怎样作答)Chapter3SpokenBusinessCommunication1.Thischaptermainlytellsusthebasicsofpreparingagoodspokenreportorpresentation,concentrateontheimportanceofthoroughpreparationandconciseness・2.Prepareforthetalk(theaudience,theintroduction,thefacts,visualaids,thetechnology,thevenue,th
4、elength,questions?)3.Preparethecontent(forexample,thecontentmustberelevanttotheaudience不局限于此,还可以一些跟内容有关的准备工作)4."KISS"rule(KeepItShortandSimple.注意:试卷答题时切勿简写)5.HintsandTips(forexample,lookattheaudienceandsmile,takeyourtime,eyecontact,payattentiontothethingsyoudowithyourhandswhenspeaking,do
5、n'tspeaktoofast等等,学会在相关问答题或者情景设置题中想到一些知识点,有条理地列出來)6.PracticemakesperfectChapter4CommunicatingwithColleaguesandCustomers1.Indailylifemostofthemessagesyoucommunicateandreceiveare,infact,non-verbal.(关丁•相关的非语言类信息,请同学们注意有哪些形式,比如thewayapersondresses)2.如何传递好信息(Page85中第二种描述方法,请大家识记一些较好的通用语旬)。3・H
6、intsandTipsaboutproblemcommunications(staycalm,listen,don'tassume,explainclearly,speakclearly,askfordetails,checkandrespond,close等)4.Communicatewithbosses(listen,askforsuggestions,leadyourideasintotheideasoftheotherperson,explainclearly,askforsuggestionsagain,offertorevise,checking,follo
7、wup等)这一章,大家需要注意,无论跟客户、同事还是老板,很多沟通的方式是相通的,希望大家把这种沟通的和似与界同点好好对比一下,在描述的时候头脑会更加清晰。Chapter5WrittenCommunications1.Simplicity,respectandclarityarevital.2."fiveW's"and"H".(what,why,when,where,whoandhow,如果需耍考虑成本的话,"J以再加上一条howmuch)3.writtenformsofcommunication(Page11())Chapter6Bus