酒店英语(登记入住)E.ppt

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1、RegistrationElementaryByJolin教学目的及内容目的：通过本单元的学习，能基本熟练掌握登记入住的重点句型，和客人进行交流，并能帮客人解决登记入住方面遇到的问题。内容：1.)登记入住服务程序重点：客人类型护照及签证辨认登记入住表格填写2.)情景模拟3.)处理客人入住方面问题4.)相关巩固练习一.登记入住服务程序GreetingsAskifthereisareservationinadvanceConfirmthenecessaryinformation(roomtype,roomrate)LettheguestfillintheregistrationformAskfo

2、rthepaymentinadvanceDeliverroomkeyandinformHSKP1.Addressingthecustomer对男性客人，尊称为Sir，Mr.;面对女性客人时尊称为Madam，Ms.称谓应与客人的姓一起使用，如不能确定应问:MayIknowwhichisthelastname?称呼已婚女性用Mrs.，未婚女性用Miss.，不能确定用Ms.。在招呼客人时，最好说“Excuseme,Sir(Ms)”,不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuseme，但是不可以直接称呼boy或girl.Typesofcustomerchancecustomer/w

3、alk-incustomer偶然光顾的顾客/未预定的散客no-showguest放弃预定的客人（订房未取消未到）Sleep-outguest在外过夜客人Joiner/share-with合住客人Walk-awayguest/skipper逃帐者2.Learntoidentifypassport,visavisa签证surname(lastname)姓sex性别first(given)name名birthdate出生日期nationality国籍expirydate(或before)失效日期(或必须在...日之前入境)officialuseonly官方填写forstaysof停留期为.....

4、.passportNo.护照号ControlNo.编号IssueAt签发地IssueDate(或On)签发日期visatype(class)签证种类附：签证实例3.RegistrationformWordsandimpressions：出生日期dateofbirth姓surname名firstname国籍nationality籍贯placeofbirth护照passport签证visa抵店日期arrivaldate离店日期departuredate付款方式payment房租rate信用卡creditcard签名signature预缴定金advancedepositNameinfullInCh

5、ineseSexD.O.BSurnameFirstNameInOriginalLanguageNationalityPlaceofBirthOccupationPassportNo./VisaNo.:PermanentAddress□Home□officeUnitReceivedbyArrivalDateFromDepartureDateToObjectofStayRoomNo.RatePaymentCash□CreditCard□GuestSignatureTransfer□Others□Valuables:Pleasecontactthecasher’sdeskforsafedeposi

6、tservices.Ourhotelisnotliableforanylossordamage.ReceptionistREGISTRATIONFORMOFTEMPARYRESIDENCEROOMNUMBERRATEARRIVALDATEDEPARTUREDATEIfthereisanychangeintheinformationpresentedabove,pleasenotifyfrontdesk.CHECK-OUTTIME:12NOON.ACCOUNTNUMBERARRIVALDATEDEPDATEARRIVALTIMENO.OFROOMSROOMTYPEDAILYRATENO.OFG

7、UESTSADVANCEDEPROOMNO.PACKAGEPLANSURMANEFRIRSTNAMECURRENTRESIDENCE/COMPANYADDRESSPASSPORTNO.DATE/PLACEOFISSUENATIONALITYDATEOFBIRTHCOMPANYOCCUPATIONNEXTDESTINATIONNAMEOFHOTELCHECKOUTTIME12NOONMETHODOF□□□□□□