Managing XEROX’s Multinational Development Center.ppt

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1、ManagingXEROX’sMultinationalDevelopmentCenter王镇彭渝杨茜丁子平尹健杨国栋LEEJINHOWhatkindofapersonisJohnClendenin?Aggressive+Soldier-likedAmbitious+PersistenceBoLespirit+SmartPassionate+MotivatorJohnObjectivesObstaclesStrategiesFirstworkedatXerox,1983(A)EarlystageatXeroxObjectivesBeaCorporateofficerinaFort

2、une50corp.;Beontheboards;Cabinet-levelpositioningovernment.ObstaclesGettingsupportfromcolleagues.InterpersonalStrategyClendeninproactivelydealtwithTomGunning.(B)ApproachedDirectlytoCISBObjectivesToRedefinetheMSDC’staskandbusinessprocess.ObstaclesResistanceandlittlesupportwithintheUSMGorganiza

3、tion.StrategiesClendenindirectlytalkwithLesElstein.TheyDevelopedaproposalwiththreeorganizationalcomponentsandsubmittedtoCISB(C)BuildingtheMDCObjectivesToincreasethegroup’ssize.ObstaclesHavenoformalauthority,nomoneyandnostaff;Disagreementfromthememberofthemultinationalcommittees.StrategiesOrga

4、nizethemeetingwithwineanddine;Maintainabalance&playthequietbehind-the-scenes;Generatethefinancialsurplus.(D)StaffingandManagingMDCObjectivesHowtoeffectivestaffandmanagetheMDC;Supportthesuccessofthemultinationalcommittees.ObstaclesNegativeatmosphereinMDC.StrategiesMotivationandinvolvement;Conn

5、ecttheworkandlifeoftheemployees;Additionalappraisalform&punishment.(E)OrganizationalChangesAffectingtheMDCObjectivesAccomplishtheorganizationchanges.ObstaclesResponsibility;Cutthegroup’sbudget;Unpreparedforthepromotion.StrategiesAskforassistanceofFrankPipp;Developedanewbudgetandaneworganizati

6、onchart.DoyoulikeClendeninasacolleagueandasaboss?Why?Asacolleague5Yes2NoAggressive!“WhyIshouldlistentohim?”“Heisalwayscreatingthemonster!”High-efficient!PassionateonjobAsaBoss2Yes5NoOverlappingjobresponsibilities;Pressurizehissubordinates;“No,please!”Energeticandsmart;“Althoughit’spainful,it’

7、sagrowth.”WhatshouldClendenindonow?WerecommendTakethestaffpositionwithHewittExtendClendenin’smind-broadening,counter-cultureinfluencemorebroadlyacrosstheorganization.ThejobroleforHewitt’sstaffpositionappearstobeanidealpreparatoryexperiencefor