酒店总经理酒店筹备作业手册GM PRE-OPENING MANUAL

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1、HotelOpeningManualInterContinentalHotelsGroupGENERALMANAGER’SHOTELOPENINGMANUALANDCHECKLISTForInterContinentalHotelsGroupAsia–PacificRegionREVISED:6APRIL2005ThismaterialisCONFIDENTIALandisnottobedisturbedtounauthorizedpersons_____________________________________________________

2、_________________________________________________________March2005117HotelOpeningManualInterContinentalHotelsGroupContents1-VISITOFGENERALMANAGERTOREGIONALOFFICE51.1.INTRODUCTION51.2.COORDINATION51.3.ORIENTATION51.4.ITEMSFORVICEPRESIDENT–HOTELOPENINGSTOARRANGEBEFORETHEGENERALMA

3、NAGER’SARRIVALATREGIONALOFFICE51.5.MEETINGWITHNEWGENERALMANAGER:VICEPRESIDENTIN-CHARGEOFHOTELOPENINGS71.6.MEETINGWITHNEWGENERALMANAGER:HUMANRESOURCES91.7.MEETINGWITHNEWGENERALMANAGER:TRAINING101.8.MEETINGWITHNEWGENERALMANAGER:FINANCE&BUSINESSSUPPORT111.9.MEETINGWITHNEWGENERALMA

4、NAGER:FOOD&BEVERAGE121.10.MEETINGWITHNEWGENERALMANAGER:SALES&MARKETING151.11.MEETINGWITHGENERALMANAGER:DESIGNANDENGINEERING181.12.MEETINGWITHGENERALMANAGER:INFORMATIONTECHNOLGY191.13.MEETINGWITHGENERALMANAGER:LEGALCOUNCEL202.HUMANRESOURCES–PREOPENINGCHECKLIST212.1.HUMANRESOURCE

5、SURVEY212.2.STAFFINGPLAN212.3.STAFFINGPLANREVISIONS212.4.HOTELHUMANRESOURCEMANAGER222.5.TEMPORARYQUARTERS223.TRAINING–PREOPENINGCHECKLIST393.1.TRAININGSCHEDULES394.FINANCE&BUSINESSSUPPORT–PREOPENINGCHECKLIST404.1.INTRODUCTION404.2.CONTROLOFPRE-OPENINGBUDGET404.3.RECRUITMENT&TRA

6、ININGOFHOTELACCOUTINGPERSONNEL414.4.RELATIONSWITHOUTSIDEAUDITORS414.5.RELATIONSWITHLOCALLEGALCOUNSEL414.6.RELATIONSHIPWITHBANKERS424.7.RELATIONSHIPWITHGOVERNMENTOFFICIALS424.8.ACTIVITIESTOBEDISCUSSEDWITHTHEGENERALMANAGER424.9.HOTELPOLICIESTOBEAPPROVEDBYTHEGENERALMANAGER424.10HO

7、TELCREDITPOLICY434.11.DESIGNOFHOTELPRINTEDFORMS434.12.COMPUTERINSTALLATIONS454.13.RECEIPTANDCONTROLOFPRE-OPENINGMERCHANDISE454.14.SECURITYOFFURNITURE,FIXTURE&EQUIPMENTEXPENDABLES464.15.OFFICESANDSTORERENTALS464.16.CONTROLOFCOSTOFPRE-OPENING464.17.INSURANCE464.18.CREDITCARDTRANS

8、MITTALS474.19.ACCOUNTINGCONTROLS474.20.INSTALLATION484