洲际酒店总经理酒店筹备作业手册 GM PRE-OPENING MANUAL.doc.doc

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1、洲际酒店总经理酒店筹备作业手册GMPRE-OPENINGMANUALHotelOpeningManualInterContinentalHotelsGroupGENERALMANAGERSHOTELOPENINGMANUALANDCHECKLISTForInterContinentalHotelsGroupAsia–PacificRegionREVISED6APRIL2005ThismaterialisCONFIDENTIALandisnottobedisturbedtounauthorizedpersons_

2、_____________________________________________________________________________________________________________1HotelOpeningManualInterContinentalHotelsGroupContents1-VISITOFGENERALMANAGERTOREGIONALOFFICE错误尚未定义书签11INTRODUCTION512COORDINATION513ORIENTATION514IT

3、EMSFORVICEPRESIDENT–HOTELOPENINGSTOARRANGEBEFORETHEGENERALMANAGERSARRIVALATREGIONALOFFICE515MEETINGWITHNEWGENERALMANAGERVICEPRESIDENTIN-CHARGEOFHOTELOPENINGS716MEETINGWITHNEWGENERALMANAGERHUMANRESOURCES917MEETINGWITHNEWGENERALMANAGERTRAINING1018MEETINGWITHNE

4、WGENERALMANAGERFINANCEBUSINESSSUPPORT1119MEETINGWITHNEWGENERALMANAGERFOODBEVERAGE12110MEETINGWITHNEWGENERALMANAGERSALESMARKETING15111MEETINGWITHGENERALMANAGERDESIGNANDENGINEERING18112MEETINGWITHGENERALMANAGERINFORMATIONTECHNOLGY19113MEETINGWITHGENERALMANAGER

5、LEGALCOUNCEL202HUMANRESOURCES–PREOPENINGCHECKLIST2121HUMANRESOURCESURVEY2122STAFFINGPLAN2123STAFFINGPLANREVISIONS2124HOTELHUMANRESOURCEMANAGER2225TEMPORARYQUARTERS223TRAINING–PREOPENINGCHECKLIST3931TRAININGSCHEDULES394FINANCEBUSINESSSUPPORT–PREOPENINGCHECKLI

6、ST4041INTRODUCTION4042CONTROLOFPRE-OPENINGBUDGET4043RECRUITMENTTRAININGOFHOTELACCOUTINGPERSONNEL4144RELATIONSWITHOUTSIDEAUDITORS4145RELATIONSWITHLOCALLEGALCOUNSEL4146RELATIONSHIPWITHBANKERS4147RELATIONSHIPWITHGOVERNMENTOFFICIALS4248ACTIVITIESTOBEDISCUSSEDWIT

7、HTHEGENERALMANAGER4249HOTELPOLICIESTOBEAPPROVEDBYTHEGENERALMANAGER42410HOTELCREDITPOLICY错误尚未定义书签411DESIGNOFHOTELPRINTEDFORMS43412COMPUTERINSTALLATIONS45413RECEIPTANDCONTROLOFPRE-OPENINGMERCHANDISE45414SECURITYOFFURNITUREFIXTUREEQUIPMENTEXPENDABLES45415OFFICE

8、SANDSTORERENTALS46416CONTROLOFCOSTOFPRE-OPENING46417INSURANCE46418CREDITCARDTRANSMITTALS47419ACCOUNTINGCONTROLS47420INSTALLATION47421MAINTENANCEANDSERVICECONTRACTS47422SAFEDEPOSITBOXKEYSANDSAFEC