酒店管理、餐饮管理资料-商务中心服务

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1、BUSINESSCENTER商务中心的营业时间OperationHours7:00amto12:00MidnightdailyServicesOffered捉供的服务EnglishWordProcessing英文编辑ChineseWordProcessing屮文编辑Worksheet/Chart表格/图画Photocopy复印Facsimile传真RentalofComputer电脑出租E-mailServices电子邮件服务GuestExperience客人休验Feelimpressedwiththeefficientandcourteousservicesprovided・感受到

2、饭店的服务是高效和礼貌的。COPYTYPING打印Procedures程序:Checkwithguestthetimeheneedsthetypingworkbackandmakesureitiscompletedpromptly.询问客人需要什么时间完成打字工作，并要及时完成.♦Typeadraftforguesttocheck.Makesureyouhavedoneyourbesttotypewhatiswritten.打印草稿让客人检杳•要尽力打印到最好的水平.Beprofessional.Donotdelayanytypingworkeventhoughguestmaysay

3、thatitisnoturgentandthatwecouldtakeourtime.Completeitatyoursoonestpossibleandgivetheguestacalltotellhimitisreadyforhimtoproofreadorsendituptotheroom・要熟悉业务•即使客人说打印件不急，我们也不能耽搁，因为我们要节省吋间•要尽可能快的完成打印，然后给打电话通知客人已经打印完毕,需要他认可或者给他送入房间.MAILINGPROCEDURES邮寄程序Procedures程序：I=1Ensurethattheenvelopehasthefulla

4、ndcorrectaddress,includingthepostalcode.确认信封/上有完整正确的地址，包括邮政编码。宵Sealenvelope.封好信封。宵Weighandcalculatethepostagerequiredbearinginmindextrafeeforregisteredmailandexpressmail.Ifdoubtpleaserefertoourpostagefile.对挂号信和快件称重后计算邮资，并要加收挂号信和快件的额外费用，如果冇任何疑问，要参照有关邮寄规定。宣Indicateontheenvelopeifmailis'registered

5、，or'express9.如果邮件是"挂号"或者计夬件”要在信封上显示。mAllletters/seatedenvelopesformailingtobecollectedbytheofficemessengerbefore9:30amdaily.邮件收发员会在每天早上9:30Z前，收取所冇需要邮寄的信件。1=1RemindOfficemessengertoobtainreceiptsforregisteredmail.提醍邮件收发员要记住拿回挂号信的收据。宵ForCourierServicetocallupourcurrentlocaldeliveryserviceforpicku

6、p.对于快件，我们要打电话给当地合适的邮递服务部进行邮寄。INCOMINGFAXES接收传真Procedures程序：IBAllincomingfaxesmustberecordedfast.Makesureyoucollatethemcorrectlybeforestaplingthemtogether.所有接收的传真要及时记录下来•将他们订在-•起前，要确认你已经核对了他们是正确的.HCheckonroomandnameofguestintheterminal.在电脑中查询客人的房号和姓名.IBReadthefirstfewlinesofthefax.Donottakeitfor

7、grantedthatifthefirstlinereadtoReservations,FrontOfficethatyousendthemtothedepartmentconcern.SenderssometimesaddressfaxestoReservations,etcwithamessage"Pleaserelayordeliverthisfaxtoyourguest.'•Makesureyoureadcarefullybeforetakinga