听众朋友,大家好,欢迎您收听优马思高级商务英语节目,

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1、听众刖友，大家好，欢迎您收听优马思高级商务英语节H,我是欧德喻。在这套节H中，您会接触到各种商务话题，我们将会对这些话题进行详细的讲解，让您在掌握各种商业知识的同时，全面提高运用英语进行商业活动的能力，实现有效的商务沟通。现在我们就开始第一课的学习，describingworkroles.描述工作职责。在工作中，我们都应该把H己的工作做好，因此明白自己应该做的事情就非常重要。Weshoulddoourjobwell;thusifsimportanttounderstandourresponsibility.一般我们都是用jobdescription岗位说明书来确定我们的职责，现在贝尔宾联合管

2、理咨询公司提出了另外一种描述工作职责的方法.BelbinAssociatesprovidesanewwaytodescribeworkroles,whichtheycallWorkSet.他们把这种方法称为定工制。接下来我们就来看什么是定工制？WhatisWorkSet?WhatisWorkSet?WorkSetisanadvancedmeansofsettingupjobsanddevelopingemployeesinresponsetothechangingnatureofwork・Byadoptingtheuseofcolors,companiescanspecifytheexact

3、levelofresponsibilitytobeallocatedtothekeytasksthatformanemployee'sjobdescriptions-WorkSetreplacestheoftenstaticjobdescriptionwithamoredynamicshort-termjobbrief.Theemployeeinterpretsthemanager'sbriefandusesitasaframeworkforapproachingthetaskthatmakeupthejob.Afeedbackandreviewprocessthenenablesthema

4、nagertokeepabreastofwhattheemployeeactuallydoesandprovidesanopportunitytojointlyassessperformance,re-alignthejobanddecideonthedevelopmentneedsoftheemployee.CorecolorsBlueworkreferstotasksanemployeehastocarryinaprescribedwaytoanapprovedstandard.Examples:machininganengineeringcomponenttoaspecificatio

5、n.Yellowworkinvolvespersonalresponsibilityformeetinganobjective.Exactlyhowtheworkisdonedoesnotmattertoomuchaslongasthegoalisachieved・Example:initiatingprocedurestoreducecostsby15%.GreenWorkreferstotaskthatvaryaccordingtothereactionsandneedsofothers.Example:helpingthehotelservicemanagerattimesofpeak

6、occupancy・Orangeworkinvolvessharedratherthanindividualresponsibilitiesforachievinganobjective.Example:contributingtoamanagementteam・EmployeefeedbackcolorsGreyworkreferstoworkwhichisincidentaltothejobandinvolvesrespondingtosituationalneeds.Example:beingaskedtoentertainavisitor.WhiteWorkreferstoanyne

7、worcreativeundertakingsoutsidetheemployee^formaldutieswhichmayleadtoimprovements.Example:revisingstandardcustomersserviceletters・Pinkworkdemandsthepresenceoftheemployeebutservesnousefulpurpose.Example:atten