优马思高级商务英语

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1、优马思教育www.youmars.com新编剑桥商务英语高级课件（1）听众朋友，大家好，欢迎您收听优马思高级商务英语节目，我是欧德喻。在这套节目中，您会接触到各种商务话题，我们将会对这些话题进行详细的讲解，让您在掌握各种商业知识的同时，全面提高运用英语进行商业活动的能力，实现有效的商务沟通。现在我们就开始第一课的学习，describingworkroles.描述工作职责。在工作中，我们都应该把自己的工作做好，因此明白自己应该做的事情就非常重要。Weshoulddoourjobwell;thusit’simportanttounderstandourresponsibilit

2、y.一般我们都是用jobdescription岗位说明书来确定我们的职责,现在贝尔宾联合管理咨询公司提出了另外一种描述工作职责的方法.BelbinAssociatesprovidesanewwaytodescribeworkroles,whichtheycallWorkSet.他们把这种方法称为定工制。接下来我们就来看什么是定工制？WhatisWorkSet?WhatisWorkSet?WorkSetisanadvancedmeansofsettingupjobsanddevelopingemployeesinresponsetothechangingnatureofwor

3、k.Byadoptingtheuseofcolors,companiescanspecifytheexactlevelofresponsibilitytobeallocatedtothekeytasksthatformanemployee’sjobdescriptions.WorkSetreplacestheoftenstaticjobdescriptionwithamoredynamicshort-termjobbrief.Theemployeeinterpretsthemanager’sbriefandusesitasaframeworkforapproachingth

4、etaskthatmakeupthejob.Afeedbackandreviewprocessthenenablesthemanagertokeepabreastofwhattheemployeeactuallydoesandprovidesanopportunitytojointlyassessperformance,re-alignthejobanddecideonthedevelopmentneedsoftheemployee.CorecolorsBlueworkreferstotasksanemployeehastocarryinaprescribedwaytoan

5、approvedstandard.Examples:machininganengineeringcomponenttoaspecification.Yellowworkinvolvespersonalresponsibilityformeetinganobjective.Exactlyhowtheworkisdonedoesnotmattertoomuchaslongasthegoalisachieved.Example:initiatingprocedurestoreducecostsby15%.GreenWorkreferstotaskthatvaryaccording

6、tothereactionsandneedsofothers.Example:helpingthehotelservicemanagerattimesofpeakoccupancy.Orangeworkinvolvessharedratherthanindividualresponsibilitiesforachievinganobjective.Example:contributingtoamanagementteam.Employeefeedbackcolors优马思教育www.youmars.com新编剑桥商务英语高级课件（1）Greyworkreferstowork

7、whichisincidentaltothejobandinvolvesrespondingtosituationalneeds.Example:beingaskedtoentertainavisitor.WhiteWorkreferstoanyneworcreativeundertakingsoutsidetheemployee’sformaldutieswhichmayleadtoimprovements.Example:revisingstandardcustomersserviceletters.Pinkw