酒店实用英语Unit5Check-out

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1、Sub-module5Check-outhowtocheckouthowtodealwiththewrongbillhowtodealwithlatecheck-outandprovideluggageserviceCompetenceObjectivesContentsJobKnowledgeandExperience1SampleCases2TechnicalTrainingandBasicSkills3IntroductiontoHotels4Whenaguestwantstocheckoutofthehotel，asareceptionistatch

2、eckout,thefollowingdepartureproceduresshouldbetakenintoconsideration.Checkformails,messages,andfaxes.Checkforsafedepositbox,orin-roomsafekeys.Postalloutstandingcharges.Verifyaccountinformation.Inquireaboutadditionalrecentcharges.Presenttheguestfolioforguestsignature.Verifythemethod

3、ofpayment.Processtheaccountpayment.Updatetheroomstatus.JobKnowledgeandExperienceSampleCasesCase1Checkingoutforguests1.Haveyoutakenanythingfrommini-barthismorning?您今天早上从小酒柜中拿过什么饮料吗？2.…youarrivedonJanuary27andyouhavestayedherefor3nights.…您于1月27日抵店，共住了三晚。ThisisthetotalamountRMB￥3750,i

4、ncluding15%servicecharge.总共3750元，包括15%的服务费。Totalamount总金额servicecharge服务费4.Howwouldyouliketopaythebill?Incash,bycreditcardsorchecks?请问您怎么付款？使用现金、信用卡还是支票？5.Theseareyourbillandyourcreditcardvoucher,pleasesignhere,madam.女士，这是您的帐单和信用卡收据，请在这里签字。Case2Somethingwrongwiththebill1.Ifoundthat

5、theremightbesomethingwrongwiththebill.我发现帐单中有错误。2.Andwhat’sthisitemfor?这一项是什么？3.I’dliketogooverthebillmyself.我要自己检查一下帐单。Case3LateCheck-outandBellService1.Areyoucheckingoutnow?您现在要结帐吗？2.Willyoubeputtingthisonyourcreditcard?您要使用信用卡结帐吗？3.CouldIhaveaseparatereceiptforthatplease?能给我分开一张

6、收据吗？4.Couldyousendabellmantohavemyluggagebroughtdown?请派一名行李员把我的行李拿下去。5.Couldyoucheckifeverythingishere?请问这些是您所有的行李吗？6.Letmecheck,2bags,3suitcases.Thereare5piecesaltogether.我来查一下行李，2个包，3个箱子。您总共5件行李。7.YoucancollectyourbaggagefromtheBellCaptain’sDeskinthelobby.您可以到前厅的行李领班处领取您的行李。Techn

7、icalTrainingorBasicSkillsI.RolePlayImaginingyouareafrontdeskagentinahotel,Mr.Arthurisapproachingyou,forhewantstocheckouttoday.Hehasstayedfor4nightsinstandardroom.Pleasefinishthenecessaryproceduresatcheck-outcounter.Thefollowingishisbillandpleaseexplainittohim.II.WritingPracticeIntr

8、oductiontoHotelsJALHotelsJ