酒店实用英语Unit2Check-in

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1、《酒店实用英语》——十二五规划教材Sub-module2Check-inCompetenceObjectivesObjectives:--howtoprovidebellservice--howtoregisterawalk-inguest--howtoregisteraguestwithreservationContentsJOBKNOWLEDGEANDEXPERIENCE1SAMPLECASES2TECHNICALTRAININGANDBASICSKILLS3INTRODUCTIONTOHO

2、TELS4JobKnowledgeandExperienceWhenaguestchecksinatthehotel，asareceptionistatfrontdesk,thefollowingproceduresshouldbetakenintoconsideration.1.Askforcustomer’sname,andconfirmguest'sRSVNandaddressguestbyname,asktheguesttoshowtheIDorpassport.2.Confirm RS

3、VNdetails:checkoutdate,room type,contactnumber，paymenttermsetc.3.Printregistrationform,andaskguestfordeposit.4.Takeauthorizationfromcreditcardorwritethedepositrecord.5.Obtainguest'ssignatureontheregistrationform.6.Imprintthecreditcardnumberontheregis

4、trationformortakecashasthedeposit.7.Givebackpassport/ID,creditcarddepositrecordandkeytoguestandshowtheroomnumber.Explainhowtousethekeycardforfirsttripguest.8.Enquireguestdeparturearrangement.9.Doselfintroductionandwishguestenjoystaywithus.SampleCases

5、Case1BellService1.Howmanypiecesofluggagedoyouhave?请问您有多少件行李？SimilarExpressions:Howmanybagsdoyouhave?Haveyougotanybaggage?2.Isthereanythingvaluableorbreakableinyourbag?请问您的行李中有价值昂贵品或易碎品吗？valuable['væljuəbl]adj.有价值的；贵重的；breakable[‘breikəbl]adj.易碎的e.g.A

6、stherewassomethingbreakableinit,ItookitwithmetotheFrontDesk.这个包里有易碎的东西，我就随身把它带到了前台。Case2RegisteringaWalk-inGuest1.awalk-inguest没有预订到酒店的客人Awalk-inguestmeansaguestarrivesatthehotelwithouthavingmadeareservation.没有经过预订直接来酒店提出入住要求的客人。2.Doyouhavereservatio

7、n,sir?先生，请问您有预订吗？WhenyoureceiveaguestattheFrontDesk,youshouldaskhim/herifhe/shehasmadeareservationinadvance.Similarexpressions:Haveyoumadeareservationwithus,sir?Doyouhaveareservationwithus,madam?3.TherateforasingleroomisRMB￥538pernight.单人间的价格是每晚人民币53

8、8元。Case3RegisteringaGuestwhohasaReservation1.MayIconfirmyourreservation?我能确认一下您的预订吗？2.Couldyoupleasefillinthisregistrationform?您能填一下入住登记表吗？Registrationform入住登记表SimilarExpression:Wouldyoupleasefillinthisregistrationform?3.MayIhavealookatyourpassportpl