跨文化商务交际unit7Cross-culturalConflict

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1、Unit7Cross-culturalConflictWhat’sconflictWhat’sconflictWhatisconflict?AsituationinwhichtwoormoreinterdependentpeopleorgroupsperceiveanincompatibilityintheneedsorintereststheyseektoachieveConflictisinevitableanduniversalConflictandCultureConflictisalsoshapedbycultureCultureisalwaysafactorinconflict,w

2、hetheritplaysacentralroleorinfluencesitsubtlyandgently.WhatconstitutesaconflictvariesacrossculturesResponsestoconflictareculturallydeterminedHowconflictsareresolved,includingtheroleofthirdparties,inany,alsodependsoncultureEachpersoninaconflicthastheirownstoryCasestudy:Participationororder-takingAmer

3、ican:Howlongwillittakeyoutofinishthisreport?(Iaskedhimtoparticipate)Greek：…..(hisbehaviormakesnosense.Heistheboss.Whydoesn’thetellme?)Greek:Idon’tknow.Howlongshouldittake?（Iaskedhimforanorder.）American:….(Herefusestotakeresponsibility)American:Youareinthebestpositiontoanalyzetimerequirement.(Ipressh

4、imtotakeresponsibilityforhisownactions.)Greek:….(Whatnonsnese!I’dbettergivehimananswer.）Greek:Tendays.American:…..(Helackstheabilitytoestimatetime;thistimeItotallyinadequate.)American:Takefifteen.Isitagreedyouwilldoitinfifteendays?(Iofferacontract)Infact,thereportneededthirtydaysofregularwork.SotheG

5、reekworkeddayandnight,butattheendofthefifteenthday,hestillneededonemoreday’swork.American:whereisthereport?(Iammakingsurehefulfillshiscontract.)Greek:Itwillbereadytomorrow.American:Butwehadagreeditwouldbereadytoday.(Imustteachhimtofulfillacontract.)Greek:..(Thestupidboss!Notonlydidhegivemewrongorder

6、s,buthedoesnotappreciatethatIdidathirty-dayjobinsixteendays.)TheGreekhandsinhisresignation.TheAmericanissurprised.CausesofconflictConflictofDifferentvaluesDifferencesinEducatingChildrenDatong’shittingDenisInChina,it’scommonforparentstohitthechildifit’sforthechild’sgoodness.“打是亲骂是爱,不打不骂不成材”“Ihityoube

7、causeIloveyou”“当面教子,背后教妻”teachandtrainourchildaccordingtoparents’will.WeChinesetakeourchildrenaspartofus,asourprivateproperty,nomatterhowweeducatethem,it’sallfortheirgoodness.InAmerica:considerchildas