外事接待英语_英语学习_外语学习_教育专区

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1、(Dwelcomeyoutocansarholidayinn:欢迎您光临凯撒皇宫假II洒店;②或者说itisourpleasuretohaveyouattheXXhotel：您光临XX酒店，我们感到非帘荣幸。这种说法更正式。2.当客人休息时为客人选择饮用些什么时，可以说:①canIhelpyou?可以为您效劳吗?②或者说whatwouldyoulike?coffeeortea?您喝点什么？是咖啡还是茶?3、一些简单的饮品我们应该熟记，以便与客人沟通，例如：smart醒目、cocalelanJ口可你、evian依云、watsonsw

2、ater屈臣氏、icetea冰红茶、greentea绿茶、orangeace鲜橙多、vitamindrink脉动（维生素饮料）、deer啤酒等。4、为客人推销按摩时，我们应该说:①Iwouldsuggestyoutrymassagc/footreflexology!我建议您做一个按摩/足疗!②或者■肓接说youneedmassage?您需要按摩吗？roomoncomolementary.房间免费。①doyouneedwoken叩tomnowmorning?您需要明早叫醒吗？②atwhattimeshallwecallyou?我们应

3、该什么时候叫您起床?6、当客人休息好要走吋，我们可以说：haveagoodrest?休息好了吗?7、当客人需要时可以说：wchaveadoubleat¥80and¥100.availablcwhichonewouldyouprefer?我们有价位在80元/100元的房间，您喜欢哪一种呢？我们的房间为时间点制，开房费前要先告诉客人：chcck_outtimeis12:00noon.退房的时间为中午12点。希望各位员工，劳记以上常用口语，方便与客人交通，提髙酒店服务质量与层次，人家共同学习，共同努力，将邢氏企业打造成一流的标志性的服务

4、领域。第一部分基木词汇日程安排schedule预订reserve根据……的要求upon……request专程造访comealltheway精心安排athoughtfularrangement排忧解难helpout笫二部分词语扩展机场人楼terminalbuilding候机大厅waitinghall起飞时间departure/take-offtime抵达时间arrivaltime海关theCustoms往返票round-tripticket入境/出境/旅游签证entry/exit/touristvisa免税商店duty-freesh

5、op豪华套房luxurysuite单/双人房single/doubleroom第三部分例句Youmustbeourlong-expectedguest,Excuseme,Ihaven'thadthehonorofknowingyou.rmgladtohavethehonorofintroducingSmallworld,isn*tit?Thankyouforcomingallthewaytoourcompany.Ihopyou'llenjoyyourstayhere・hostareceptipnbanquetinyourhonor

6、问好1.Doyouhavemuchtroublewithjetlag?2.1hopeyouTlhaveapleasantstayhere・IsthisyourfistvisittoChina?2.WelcometoChina.3.It'sagreathonortomeetyou./Ihavebeenlookingforwardtomeetingyou.4.Wereallywishyoirdhaveapleasantstayhere.5.Howdoyoudo?/Howareyou?/Nicetomeetyou.7.Goodmorni

7、ng/afternoon/evening・/MayIhelpyou?/AnythingIcandoforyou?机场接客1.HowdoIaddressyou?2.Excuseme;areyouMr.WilsonfromtheInternationalTradingCorporation?3・Wehaveacaranovertheretotakeyoutoyouhotel.Didyouhaveanicetrip?4.MaynameisBenjaminliu.PmfromtheFuzhouE-fashionElectronicComp

8、any.Fmheretomeetyou.5.Doyouneedtogetbackyourbaggage?6.Isthereanythingyouwouldliketodobeforewegotothehotel?7.Mr.Davidsmithask