秘书英语Unit15Wehavetocanceltheorder

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1、秘书英语总主编　史玉峤　姚怀山主编　冯修文　陈　璇主　审　吕菊林WehavetocanceltheorderUnit15SpeakingModuleListeningModuleReadingModuleWritingModule15.415.115.215.3TranslatingModule15.5CultureModule15.6Topic1FilingacomplaintI’dliketotalkwithyouaboutthedamagecausedbyinadequatepacking.WhenthegoodsarrivedinSanFrancisco,theyarenoti

2、npropercondition.Anumberofcartonswereseverelybrokenandthecontentsbadlydamaged.Thepantswerewater-stainedandsomeofthemwereseverelysoiled.Thegoodshavebeenheavilysaturatedbyrain.15.1SprskingModuleTaskOneWarming-upDirection:Fourorfivestudentsinateammakegroupdiscussionandthenmakepresentationwiththehe

3、lpofexpressionsgivenforreference.Thegoodsareinsuchadamagecondition,wedoubtwewillbeabletotakedelivery.Theresultofourinvestigationsaidthatthedamagewascausedsometimeintransit,butitisinadequatepackingwhichallowedthepackagetoopeninthefirstplace.Thereisatotalshortageof100pieces.Wehaveordered200cases

4、;however,youshipped190cases.Ourcustomerscomplainthatthegoodsaremuchinferiorinqualitytooursamples.15.1SprskingModuleTaskOneWarming-upTopic2SettlingtheclaimsIsuggestthatyoucontactyourshippertostarttracingtheshipment.Becausewearenotresponsibleforhandlingdamageaftertheproductleavesourplant,wesugges

5、tyoucheckwithyourlocalstoreforapossiblerefund.Wesuggestthatyoudealwiththeshippingcompanyandtheinsurerswhohavecoveredyouonthegoods.Foryournextorderwe’llgiveyousomepreferentialtermsinadditiontowhatyouaregettingfromusnow.Wedecidetocompensateyou2%ofthetotalvalueandyoushouldbeartheinspectionfee.Ifw

6、ewereatfault,weshouldbeverygladtocompensateforyourlosses.15.1SprskingModuleTaskOneWarming-upWe’dliketoacceptyourclaimonit.We’dliketoreducethepriceby30%.Weaccepttheproposal.I’mgladwehavefoundasolution.Yourclaimshouldbereferredtotheinsurancecompany.Iregretverymuchwecan’tbearyoutofileaclaimonus.1

7、5.1SprskingModuleTaskOneWarming-upA:Mr.Wang,wehavelongbeensatisfiedwiththequalityofyourproduct,butIamshockedthistime.B:Whatfor?Somethingiswrongwithourproduct?A:WejustreceivedtheshipmentofourorderNo.2198.Wediscove